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Current known technical issues - updated as of 04/08/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Delivery option resets when I try to list
Unable to list as delivery option deletes when i do so and errors as delivery method missing. tried various browsers, same issue
'All listings for this product' section of product page returns no result after selecting condition.
1. go to product page, example https://www.ebay.com/p/150460642562. scroll down to "All listings for this product"3. change Condition to New4. results "No additional listings found"5. change Condition back to Any Condition6. still shows "No additiona...
Unable to send offers
I am trying to submit an offer for an item but I keep getting an error which states “We are unable to send your message at this time” with the error code {e178411-1230063x}. I have tried to submit offers on other items as well and the error still app...
New Account With Zero Feedback Bypassed Seller Preferences & Made Purchase
Today, an item in my store was purchased by a brand new user account with 0 feedback. My seller preferences specifically prevent anyone with 5 or fewer feedback from buying my merchandise. I am 100% certain it is a user I was compelled to block on an...
My acct
Another person is using my pictures and stealing my listings
eBay Customer Service Not Replying to Messages
per a reply to another user on eBay's Facebook page, all messages to eBay Customer Service are currently being rerouted to other departments and ignored. When will this be resolved? And why is eBay Customer Service increasingly more difficult to cont...
Delivery status not updating on app
Recently the delivery status is not updating on the app when items delivered. Also have had item update as delivered in day sent! Is this an issue with the eBay app or the post company?
My eBay In Mobile App Needs A Tweak
There is a string of computer code in the ‘My eBay’ tab on the mobile app after yesterday’s update.
Horrible quality of mobile upload pictures
This just started a couple days ago, but the pictures that are uploaded using "upload photos from mobile app" are no longer usable. They look highly compressed and very blurry, but if I upload to desktop and drag and drop, the quality is there. This ...
Keyboard on my iphone change with ever keystroke
The keyboards on my iphone change with ever keystroke on site.
Zero Organic Sales Under PLS Dashboard + Sales Turned Off / Slow
elizabeth@ebay devon@ebay Has anyone else seen this issue starting on July 1, 2023? Zero organic sales for last 3 days under the PLS dashboard. Traffic tab shows a different story:
Cannot access saved searches and sellers
Yesterday and today I have not been able to Access saved sellers or searches. I get an oops something went wrong message and a refresh button but it will not refresh. Any one else? Any solution?
The cropping tool is not working on the mobile app and the desktop site.
I have been trying since yesterday 6/22/2023 to create new listings and I cannot crop any of my pictures. When opening the cropping tool it does not move to crop the picture. This is happening on all devices and all web browsers.
Missing antiques categories
I have hundreds of listings in the antique cups and saucers category. They all appear to have been shifted to a new category called Collectibles > Kitchen & Home > Dinnerware & Serveware > Cups & Saucers. New listings also default to that category, w...
invoices
I have two different invoices for the same buyer. I have not been able to combine into one and the second invoice duplicates the first when I try to send it. I finally reached a manager who told me they knew the problem and it would be fixed in 48 ho...
