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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Contacting customer service, due to item not received. 07-15-2023

Seller sent pkg. to another address, same zip code , which makes tracking appear as delivered. After intense follow-up with post office, they retrieved the pkg. and delivered to me. Big surprise, my expensive items were not sent!Tried for 3 days to c...

Loading a video

Hello, when I try to load a video on a listing, it says that I have zero items in my file. Photos load fine.Is this another known issue? I just hate trying all these things, just to find out it is another issue at ebay from there constant changes. Th...

Paying For Offers In Advance

I asked a seller if I win a bid on a listing could another listing price be lowered. The reason being is that I have to pay for the item plus shipping if I make an offer when it's accepted automatically. I do not see a way to request a combined shipp...

When Listing - Return Policy Defaulting From Free Returns to No Returns

As the title says - Every couple of days my return policy is being changed from free returns to no returns. By the time I notice the change I've already listed many items. I then need to go through each listing to find the ones with no returns and sw...

qr code

I too am having trouble sending my packages this is making a major concern and far as the buyer goes they paid for the shipping so I should send it no matter what however we buy these labels from eBay and in turn they send us the QR code and it's not...

ITEM VANISHED EVEN WHEN I HAD BIDDED ON IT

This is crap Ebay.Disappearing items on eBay when your the winning bid?Now I can't find it!What are you doing about this Ebay.Ebay will not be trusted for long if this sort of stuff happens.

Issue when replying to feedback

When I go to reply to a feedback and ready to submit I click in the submit button and the page just hangs and doesn't go away. It stays on screen all grayed out and I can't click out of it. I have to actually close my tab or browser window. I am runn...

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Resolved! Can’t see saved sellers

I cannot see saved sellers under My EBay. Has anyone experienced this and how did you fix?

Your customer service contact is not functioning at all......

None of your customer service issues are functional and have not been functional for several days. I purchased a product from one of your sellers that took my money and then disappeared. I used eBay because I thought that it was safe.

server down

eBay is holding my funds because I have a return request and I'm trying to return the money so I can get my funds back however it says eBay server down not your fault when will it be back running and what is going on does anybody else see this

Captcha is unsolvable

ATTENTION: Why Our Sales Are Down from a 6 Figure Seller

Hi everyone, We have been struggling since July 1 - trying to figure out "what" happened to our sales. (Really since Mid-March, but that's further down in this post.) We just found what we feel is the culprit for the latest sudden drop. Promoted Disp...