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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Payment issues in child access

Even in child access always ask to enter a card again and again

Resolved! Advanced search: can no longer find the 'exclude words' function.

I loved the 'advanced search' function where I could narrow down search results by excluding certain words from my search criteria. I used my tablet in desktop mode. Now that function does not show up any longer. Has this option be discontinued or am...

Certain functions are disabled after a bulk edit

1. After bulk editing, certain functions, like search by "category" and sort by "buy it now" are disabled. It doesn't happen all the time.2. Sort by price is not always available.3. This is more of a wish than a technical problem. It would be very us...

What happened to my Photo Editing and Revised Listing?

For days I have not been able to crop my photos on eBay. I can crop on photo editing on my scan, but that takes longer to do. Also my Revise your Listing is missing. I would appreciate any advice on this. When contacting eBay and requesting a phone c...

Unable to watch /add items to the watch list in the app

Unable to watch /add items to the watch list in the app The item opens and after about a second the pictures disappear and I can only see the description This has happened before for a day or so.. Please fix this.

ORDER PLACED BY KLARNA DOESNT APPEAR ON EBAY

Can anyone help me?I cant find a customer service ebay email and I placed an order yesterday on ebay and paid via Klarna but the seller on ebay didnt receive it: payment reference 5495368230830merchant order reference 42106a77-6c94-40a6-9f3f-a89bf9c1...

Item description still not showing

still just spinning circles when trying to pull up an items description. Reported issue yesterday. Glitch?

Item description not showing

The eBay app is not showing item descriptions while searching for items or my item purchases description. It just shows a spinning circle. Just started doing this today. I’ve cleared cookies, history, and restarted phone twice. Anyone else with this ...

SimpleDeserializer encountered a child element, which is NOT expected

I am trying to call the VerifyAddItem endpoint with the following XML:``` v^1.1#i^1#r^1#I^3#p^3#f^0#t^Ul4xMF84Ojg0NUNBQzJCAAAAAABBBBBBBBBBBCCCCCFAKE=1500USUSDGenuine leather jacket in excellent condition3BrandCustomSize (Men's)LColorYellowStyleBasic ...

Photos not uploading to the eBay site

I've been having a tech glitch since Saturday. I'm having a problem uploading photos for new listings. My wife's having the same issue with her account. Only 1 photo loads and then, NOTHING! No matter what I click, add or delete, the eBay system isn'...

Resolved! Shipping Issue

Same issue when trying to change the shipping charges from one item to another. Only has one shipping and will not allow a change. Lets get with the program ebay!

Bulk edit won't work, says "item specific brand is missing", but it's not.

All of the listings I'm trying to edit have the necessary item specifics. I verified by opening them individually and checking. I can edit them individually no problem. However, when I try to bulk edit, they fail to submit and I get an error saying t...

Resolved! Started showing only one shipping and payment policy when making a listing-

Today in the middle of making listings, the only options to drop down for both shipping and payment policies became a single one for each. I have been troubleshooting this for hours and pulling my hair out. I have not changed my methods of posting an...

Shipping Policy Bug

When creating a new listing, or revising a current listing on PC (Google Chrome) the drop down menu in the shipping section is not allowing us to choose between our existing shipping policies and just displaying the current shipping policy.

Here we go again - ebay's computers won't revolve items!

Once again, I'm having trouble trying to revolve the items on my recently viewed items list here on ebay; I've been having tech problems with ebay for some years, now - I'd say the last three - and I'm getting sick of this crap!! Tonight, I've given ...