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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Not viewing properly in search

When searching i get blank boxes.

Can't view my items on my store page or search an item

Just wondering if anyone else is having a problem view or searching for items in your store or search engine

Error message when accepting offers

We have had 2 best offers received this morning that I am unable to accept. I get an "error processing your request" message.

Seller unable to enter tracking number

Just a quick heads up of an issue I have just encountered inserting a tracking number. I have just sold an item and posted it by Royal Mail. I then entered the incorrect tracking number. I then tried to recify this by editing it. But for some reason,...

Schedule Item Function Issue

When selecting March 30th as a start time for a listing, I receive the following error:

Upstream server error message when listing

When I try to send a listing live, I get this message:

Getting emails telling me something I bought is recalled, but lacking the item's identity

I have gotten a couple of emails telling me an item I bought poses a danger and is being recalled, but then it says "Item details: " and has no further information. I am not sure what item it is and wonder if that could be figured out?

Uploading photos to new listings extremely slow

What I don't understand is that this was reported in 2023 and 2024 and here we are in 2025 and it is taking 2 - 5 minutes, per picture, just to upload to a listing. Now I understand why some sellers do not have pictures for listings that include VARI...

Missing pictures

Since the new update at google playstore this new update has made Ebay viewing bad with missing pictures in Ebay search. Now I have to click on the missing pictures to view what the seller is selling. I've a Samsung s23 and I keep my phone updated wh...

Resolved! Purchase declined yet money taken, things not loading

I purchased something, and it took money from me but showed no purchase in my history. Tried a different app everything works fine. Ebay is down

Resolved! What is eBays email address?

So since the eBay chat bot no longer sends you to a human. Is there an email I can contact someone by? I really HATE the concept of having to speak with someone on the phone. Especially since it seems like the people on the phone hardly speak English...

Ebay popup ad for Ebay app

I'm using a Windows computer with Windows 11.Every visit to Ebay, every time I search, every page I open, every item I click to buy or bid on, or do anything on Ebay for anything at all, I get a full-page popup ad from Ebay telling me to use the app,...

Resolved! How do I get a human instead of the automated chat?

For the life of me what do I need to do to talk to an actual human? I get like the following. "Since you didn't see what you needed, please rephrase how I can help.AssistantMe replies with "human" Do you need help with how to Check the status of your...