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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Customer shows up for local pickup without contact seller first

A customer recently showed up at one of our locations to pick up an item that was purchased with instructions of "local pickup only". This customer did not contact us after purchasing the item and just showed up at one of our locations looking for hi...

Thumbnail not displaying the main photo

We noticed in our store a random amount of listings, perhaps 1 in 10 on the first page are displaying what seems to be the second picture on the preview so we did a bit of investigating and I do not believe it's just a weird cache issue and people se...

Sales Report not showing most of my shipping costs for 2022

If I go to Performance/Sales and bring up the sales report for, say, 1/1/22 - 12/31/22 it only shows the shipping labels I paid from 11/25/22 - 12/31/22 under the Selling Costs Breakdown. It shows $0 for any shipping labels I paid for before that dat...

Resolved! Ebay view : Unresolved TECHNICAL ISSUE

When viewing seller's other items in LIST VIEW, the thumbnails size is changing/defaulting to LARGE, even if we the user have SMALL selected. This has been happening since September 4th, 5th, or 6th, can't recall the exact day since I'm on in every d...

We looked everywhere.

I have been trying to block a buyer but I keep getting this same message "We looked everywhere" on a new page after I hit the Submit button. I have blocked buyers in the past so I know its not me. I cleared my cache, cookies, history, and even tried ...

PHONING CUSTOMER SERVICE

After several tries of asking eBay to phone me; their message in my email says they've attempted. My phone did not ring, nor any indication eBay phoned. This has repeatedly happened after a dozen attempts this morning. Is there some sort of glitch go...

Other people's eBay accounts are having the option to upload a video but mine doesn't.

I have noticed that other people's eBay accounts are having the option to upload a video to their eBay listings but my eBay account is not having that option right now so can anyone tell me what I need to change about my eBay account so that I can up...

"Add Item Specifics" stopped functioning properly for me

The "add item specifics" has not been an issue until four days ago. Before, I could click on the "Don't remind me about these recommendations again" and it would remove the listing from the queue of items to review. Now, I get an on-screen message st...

items from UK are invisible

hello, i have a problem with listings from UK. when i search an item by its name in the search bar, i can see single listings from UK, but when i'm trying to open sellers page, all or majority of listings are invisible. is there a way to fix that? th...

New auto-pay feature

To Ebay Borad of directors, The new auto pay feature on the make offer setting is very disturbing. I have bought and sold on ebay for many years and have not had a problem with paying or being paid. The new auto pay for make offer was an unannounced ...

Shipping Charges Not Displaying Properly After Listings Are Sold

Summary:Starting with sales yesterday 09/15/2023 I've noticed and received reports from buyers that there are issues with the appropriate charges being displayed for both combined invoices and single auction sales.Combined Invoices (multiple purchase...

Ebay store keeps showing "There seems to be a problem serving the request at this time"

Why does eBay insist on constantly changing everything???

I absolutely HATE it when humans always have to fix or change things that are working perfectly. I want my offers on top of My Ebay page like it used to be. Now they are at the bottom. Would you, could you PLEASE STOP messing with everything??? Haven...

"There seems to be a problem serving the request at this time"

When I click on sellers store names the store pops up ok. When I click on the items I'm receiving this error message. This is from PC. Been like this for 2 or 3 days now.