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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Item SOLD but now stuck in UNSOLD LISTINGS and not PAID

3 days ago my auction ended and buyer paid immediately but my auction item went to UNSOLD and has been stuck there ever since! I contacted eBay support 2 days ago and the Seller Dept opened a case - heard nothing for 24 hours. Contacted again yesterd...

Listing specifics

Completed a watch listing and each time I attempt to list it getting the red "Item Specifics" message. No specific area is left blank, all specifics have been throughly checked and re-checked, I have logged out/in repeatedly, and so far made 7 attemp...

Resolved! New Item No showing in my store

I listed eBay item number:355102739391 last night and it is not showing in my store or eBay searches?

App freezes when uploading photos

Everytime I try to add photos to a listing the app freezes and I am given the option to wait or close. I am only allowed to post pictures from my recent photos instead of my phones camera gallery. I have closed windows, optimised phone, and restarted...

my eBay home page has changed

Today my home page now shows all offers I have received for watched items at the top of the screen (these previously would just who up in my messages). I have marked them all to delete and it even gives me the message that all items were deleted. How...

relist vs sell similar

on android , when I try to relist it takes me to sell from scratchInstead I use sell similar and that option seems to be the link to relist with keeping same pics. no issue with IOS only the android

Cannot edit/clean up background removal of image

Can use the background removal feature, but there is no option to clean up the edges of image as there has been in the past.

Resolved! Glitch that forces you to save searches

This glitch has been going on for over a week and it's getting to the point where eBay is becoming unusable. Rarely does eBay make me want to scream. So for me to use bulk printing on my phone I have to open up the eBay browser on my phone. Recently ...

Cannot print shipping labels using iOS eBay app

When trying to print shipping labels using eBay app on iPhone 14 the label page keeps repeatedly opening & closing but does not load. Issue started yesterday (8/22). Tried re-installing app and rebooting iPhone but no change. Contacted customer suppo...

SOLD ENDED FILTER LOCK REMOVED

I do not know if this was done intentionally or as a side effect, but WE NEED THOSE BACK. PLEASE turn them back on.

Bug Report: Markdown Promotions not Appearing on Listings in Search Results

Hello, I am an eBay seller. I recently decided to see how some of my items appeared in search because I wasn't getting my expected boost in sales after starting a Markdown Promotional Sale. After conducting the search, I noticed the prices for my ite...

IDP.Generic

Avast antivirus warning with IDP.Generic malware, while replying to seller message on Ebay.

Sending offers glitch low priced items with volume discounts

I have items that sell for $0.90/ft with the purchase of 4' or more. I have a buyer who is having trouble figuring out how to purchase more than 7' from the app. So I wanted to try and make it easier for them by sending an offer for 30' @ $0.90 per f...

hide order selection not available on previous orders

all my previous orders have reappeared, but now the hide order option is not shown in the selections

hidden purchases start to show up again

I am wondering, why are my Hidden Purchases showing up on my My Ebay page???What can be done about it?? I tried to rehide them, but you can't.Anybody know what's going on???