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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Today's glitch - All high bidders show (0) after user name

On both my selling IDs all the bidders are shown as new eBay buyers with zero transactions. Every user ID shows User name (0). To see the actual number of transactions I have to click on User name which takes me to the buyer's Feedback Profile. This ...

Worried about the Card Condition change coming in October with Variation listings.

Does anyone have any info on this? I went to do a bulk edit on some listings. It allows me to change the condition to Ungraded, however it won't allow me to change the overall condition to Near Mint (or any of the others). I get the red exclamation m...

Why are EBAY and USPS at such odds over the ESUS...Ebay tracking #

I'm losing shipments right and left using Ebay Shipping. The 70cent option creates a tracking number that USPS carriers cannot scan. My lost ones go to a hub then say Delivered. In reality Delivered in this case means thrown in a bin heading for my z...

Buyer accepted counteroffer on July 2nd hasn't paid and the date of acceptance changed

Buyer accepted counteroffer on July 2nd I sent an invoice and a friendly reminder invoice yesterday. Still no response or payment. But the biggest issue I have is that the counteroffer acceptance date has changed to July 5th which means I cannot canc...

Clear Answers Needed

Morning eBay Technical Support.As of this morning my store is down 72% over the last 31 days. Traffic is down:Listing Impressions down 46%.Click Thru Rate down 0.00% pts.Listing Page Views down 23.1%.Sales Conversion Rate down 2.5% pts.What is going ...

Unable to send mockup image for personalisation product

For two years there have been no hitchesCustomer wants to see how their personalisation request would look so I send image via listingFor the passed two weeks I have had to revert back to "Classic View" to send images But now even that has stoppedIma...

Resolved! Unable to promate items

I am unable to promote items, was on Ebay chat over half hour, they were not able to figure out either. Anyone else having issues>?

100% of my listings are not searchable for the first 24 hours

I understand that the system takes time to index for things to show up in searches, but previously it always took 3-6 hours usually and 12 at most. Now every single item I list it is 24 hours before it becomes searchable. This excessive delay has to ...

Unable to promote items

Nearly two weeks and still the same despite escalating twice. Last message from ebay 31st July copied below and no further contact or resolution..Anyone else having issues? Hello John, This email is in continuation to the conversation that we had ove...

Issue loading pictures when listing

For the last week or so, pictures load excruciating slowly on the app as I am listing. Anyone else having this issue? My iPhone is 2 years old so I don't think it is the issue.

Pashley bicycle

I did not post on the eBay community after receiving an answer that I had a solutionto the problem. I don’t know who posted it. The problem is still outstanding. The itemI purchased was totally unfit for sale.

ALL bidder's feedback show zero on Active Listings Page

In seller Hub when I look at Active Listings, all the High Bidders have zero feedback. Click on a single listing and feedback shows for bidder.

account hold

Hi I create a seller account from Bangladesh. My seller account is put on hold. I tried to open the account before but same problem. Please help me. eBay seller account very important with me.

Account hold

Hi I have a seller account from Bangladesh. My seller account is put on hold. I tried to open the account before but same problem. Please help me.

Item description continually deleted in new format

Hi all,I'm using my desktop and every single item I have listed tonight has had its item description deleted - I only noticed after going through to double check some listings.When I revise the listing and save it then view the listing, the descripti...