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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Preview listing not working

When you start listing and have all the information in and hit "preview" to make sure you have all the info correct, it says it is unable to sign in and gives an error

Bug - Great Moments in Customer Service

Here is my effort to make an Ebay rep understand a system problem. It ended when they cut off the chat. -------------------------------------------------Jefferson has joined the conversation Hello, welcome to eBay - my name is Jefferson. Please allow...

Problem with "My Garage" feature

I believe to have discovered a flaw in the "My Garage" feature. It lets you configure only the year, brand, model and trim of the car. There is no way to specify other important things, like transmission type (manual or automatic), which sometimes le...

Is eBay Marketplace Insight API stopped?

Are there anyone to try to use eBay Marketplace Insight API recently?I had applied it a month ago, and EPN team replied that they are not providing access to the Marketplace Insights API.Does anyone know when they will provide Marketplace Insight API...

Pardon Our Interruption message

This message has just appeared and now I can't get into Ebay. Any ideas how I resolve this issue. Thanks

2 Sales in 4 days - 2 customers could not complete checkout.

2 weeks ago, my sales doubled on a particular item Last week I tried to buy an item and it took me 3 days for check out to work. Yesterday, I had 2 sales where customers cannot complete checkout. It wont go thru. (customer checked her credit card and...

Item Sold but returned

Hello, I recently sold an item and that I ended returning. However, it stills shows as up as an item sold in my record of sales. I need that updated by Ebay, or I’ll have to pay income taxes on this item that technically sold but was returned. Can an...

Javascript error while adding items to sale

When adding items to a promotion, sample URL belowhttps://www.ebay.com/sh/mkt/promotionmanager/additems?promoId=XXXXXXXXXXXXX&bucketId=0 I am encountering a javascript error that prevents selected items from being submitted. additems-u159BY_a.js:12 U...

Unpaid items get lost in Cart/Save items

I am a high volume buyer. I usually have 10+ items in cart to be paid.All unpaid items should be shown in the cart or as the saved itemsHowever, recent I found some items mystically disappeared from cart or saved items. So if I paid off all items in ...

Unable to relist my unsold auctions in Seller Hub

When I go to Manage Unsold Listings in Seller Hub and try to select the listings that I want to relist none of the buttons on the top (relist, relist as fixed price, etc) work. It doesn't matter if I select 1 item or several (the select all box doesn...

MFA Authentication

HellPlease implement a function allowing to add the second MFA Key (like Yubikey). Having a backup key is a must when the user looses his primary key.Best regardsLeszek Milewski

Technical Issues Continue to Stop Sales as Reported on eCommerceBytes

eBay stopped a power-bidder in his (or her) tracks, causing him to lose several auctions, according to a thread on the eBay boards - and that person was not alone. "In the middle of bidding on 30+ auctions, while adding bids to get sign-out because t...

background remover tool on app and website doesn't show eraser or pencil

When I use the background remover tool on photos, in app and on website, it removed the background, but the eraser and the pencil have disappeared. No way to make corrections. Is this just me?

Authorized user on business account can't see their own listings

A few months ago, I was made an authorized user on a (charity) business account so I could help make listings for them, but then I had trouble accessing my own account information. Most of the time, it either showed me the business' listings, or told...

Pardon our interruption something about your browser made us think you you were a bot, lol

This interruption is doing my nut in. I cannot sign into ebay, after half a dozen pages moves, it's driving me insane, come on tech team sort it out, you're loosing millions.Pardon our interruption...As you were browsing eBay, something about your br...