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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

11-25-2023 not receiving emails from ebay for 3 weeks. no way to contact them.

11/25/2023 not receiving emails from ebay for 3 weeks. no way to contact them. HELP!

Top Rated Seller Plus unfairly taken from me

I just looked at my listings and my top-rated plus badge and status has been taken away from me for no reason- all my listings are 1-day and all other metrics are in line with my 'former' Top-Rated PLUS rating- WHAT GIVES? Did eBay make a mistake and...

How to contact ebay customer service now?

It appears as if all of the previous telephone numbers are now automated and refer you back to the website, and there is no way of actually speaking to a person about an issue. Can somebody shine light us to how to actually now speak to an actual per...

A Buyer is trying to locate the "Feedback removal Request" in his Messages after the Cancelled Order

A Buyer made an Offer for my item and I accepted his offer, he paid for the item after. However, his intent was to pay for his item using his PayPal Credit, but before he was able to do so, ebay charged his Visa CC (on file) soon thereafter to his di...

Two packages in a row fail to get delivered after several attempts.

Two packages from different sellers in a row fail to get delivered after several attempts ("out for delivery"). This is a medium sized university campus and we get several hundred deliveries daily. Most probably they fail on Saturdays but any driver ...

Support for registering multiple security keys

eBay offers support for registering a FIDO 2 security key (e.g. Yubikey) for passwordless login. Unfortunately it seems that you can only register a single security key, meaning that if you lose or break your key, you may be locked out of your accoun...

Didn't receive micro deposits in my bank account. Can't verify. Please help.

Been a buyer forever. Just started selling things here.The site is prompting me to enter the micro deposit amounts into my bank account, but I see no such deposits. The account numbers look correct.How do I troubleshoot this?

I cannot change my address

I moved from Hong Kong to Australia and I failed to change the address in Personal Info in eBay. However I could change my postage address successfully under Addresses Every time when I saved the address in Personal Info, I got the below error. Pleas...

Card missing code

Hello code is missing on my eBay card I just get now with $175 balance

not receiving messages on website

I have not received any messages on my ebay account on my pc since 11/8/2023. It is now 11/24/2023. There is no way to contact eBay for this problem. Anyone know what's going on and what I need to do?THANK YOU!

Cannot sign out of ebay, item descriptions disappear on sellers/buyers, item in cart needs to be pd

For a couple of days I cannot sign out of my one account to get into another account on separate emails. I have reported this now numerous times. The "item description" for all listings - mine and others have disappeared then comes back ( sometimes)....

Checkout problem

Why i cannot checkout even i use ebay apps ?

App bug

in my ebay->settings->account->shipping address, while modifying an existing shipping address, changing only the State or Province does not enable the DONE button, as if it does not detect that this field had it's contents modified. 5 minute fix. gla...

Adidas derek's hiking ultra booze booze

Hey, Eva, what's going on, man? You're having technical issues the size down.

This store has no inventory available in your location

Whenever I attempt to open my store on my Android mobile device, I encounter the following message: "This store has no inventory available in your location." This has been persistent for the last 10 days, and coincidentally, there has been a signific...