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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay places hold on my payouts for so called lost shipping

I mailed out 5 packages using the ESUS envelope mailing system. Buyer claims he has not received item but checking the shipping it left my city and arrived at his address on 10-18-23 at 5:22pm. eBay puts ho;d on my account???? It clearly shows item h...

Order update email about shipping of multiple orders of the same item shows wrong order #

Yesterday I placed two separate orders of the same item. The seller shipped them together. I received an order update email: As you can see, the same Order number is shown for both orders while actually these are two distinct orders with numbers:20-1...

Auction shows "Ended" a couple minutes before the auction ending time

Auction shows "Ended" a couple minutes before the auction ending time. Usually the last minute is the buyers start to bid. But it shows "Ended"! I have the picture to show this. But I do not have permission to upload images.

Listing tool down?

Is listing tool down for anyone else?

Access Denied...

I am now getting the Access Denied message quite regularly on multiple computers (all Mac based) and using varying browsers (Safari, Firefox, and Chrome) It has gotten so bad, I cannot use my main browser Safari any longer. And now Firefox has decide...

get rid of "related sponsored items"

When I pull up something decent that I ordered recently, a nasty book appears under the category "related sponsored items". How do I delete or stop that? It doesn't ask me whether I am interested in the item.

Seller Hub Overview Tasks glitch, Cases opened as a buyer show up in Seller hub as needing responce

I tried to report this through seller help and was unable to get past the bot so I am going to try and over simplify this here: Meet Jimmy, Jimmy is both a buyer and a Seller on ebay. If Jimmy purchases an item and it is never shipped Jimmy would nat...

my ebay

Every time I log on to my eBay account it shows everything I have purchased for the last three years. I try to delete but have had no luck. How can I delete all of this? This just started about two weeks ago.

Chat not understanding my issue so not getting agent to call me

I could not return a broken bottle of nail polish that leaked inside the package. it was smashed in pieces and the seller refused to cooperate taking no responsibility. The chat is totally ineffective and limited to specific topics not covered by my ...

37 Error - Input data for tag <Item.ListingType> is invalid or missing. Please check API documentati

I am trying to upload a FE with 519 listings. I continue to get the error message: 37Error - Input data for tag is invalid or missing. Please check API documentation.|Item.ListingType| However, there is not even a column on the spreadsheet for "List...

Something went wrong. Check everything is right below.

So im trying to list an item and it takes to a Verify your phone number page.I have already done this.It will no longer take my phone number and says "Something went wrong. Check everything is right below."

I have been hacked and i cannot contact eBay

So this morning I woke up and I found out that I had been hacked. I cannot do anything to contact eBay so I created a new account. I try even by phone but there is a system update and no one can reach my call. Is there any way I can get a proper and ...

"Sent Offers - sent" Problem

I wake up everyday for the last 3 weeks to find that I have new items under the "Sent Offers - sent" without me sending any offers out. Also, they will get stuck there for several days and I can't sent any offers or make changes on those. Contact eba...

Ebay IOS Image Search Issues

When I try to do second and subsequent image searches, I can browse for the image, but when I select the picture nothing happens. If I kill the app and try again, it works. This has been going on for a couple weeks. anyone else having this problem or...

Photos in messages

Hi all, i am using Apple iPhone 12 and it is updated to the latest iOS version. i am using the EBay app, and when I get a message from a buyer I can respond, but if I attach a picture of the product it will not allow me to send the message. Why can’t...