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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to refund buyer

I am again blocked from refunding buyer. ebay has my bank infor added. I had set up that worked till now that Ebay pulls money out of available funds if available if not then from the bank. This time it doesn’t work. Ebay error i get is “add payment ...

Age verification link leads to “its not you. Its us” server issue page

Attempting to purchase cutlery. When ebay goes through the age verification process i am instantly getting sent to the “it’s not you. It’s us.” page stating the server is down. Have tried various browsers etc but no such luck. Looking to see if this ...

HOLIDAYSAVES20

I AM UNABLE TO USE 20% DISCOUNT AT 3PM EST

Trouble with listing variations

I have tried everything and can't get my listing to show variations like multiple colors for a product. Has anyone else had this issue and were you able to resolve it?

Terapeak not working

Sold items are not coming up on terapeak, when I know there is. Is it just me? Or is there a way to fix. I have tried logging out and in and I cleared history.

Typing Lag when responding to a case?

I had a missing shipment case opened today, got it resolved, but what is the issue with typing some places on eBay? When trying to respond to the buyers question it was a royal pain, i had to type one letter at a time and wait about ten seconds betwe...

Photos wont upload!

Suddenly my photos won't upload, the progress wheel just spins endlessly. The photos are jpegs and less than 1mb is size. I even tried upload some old photos from a previous listing and they wouldn't work either.

Buyer cannot pay - no customer support

I have a repeat buyer (who has purchased from me atleast 15 times) and suddenly cannot checkout. She says when she tries to pay it tells her we do not ship to her, which clearly we do. She is located in the US VI. I have sent the invoice multiple tim...

2 step verification not working

For the last month, the 2-step verification does not work. The button is dead for a text me. The button to go on does not work at all to proceed. It says we ran into a problem and try again later. I called numerous times, and they do is give you the ...

Resolved! Uploading pictures

Is anyone having trouble uploading pictures to listings? (I'm using Safari if that makes a difference.) Firstly, it is very slow to start the upload. Once they start uploading, the process is slower than death. (I've tried doing fewer pictures at a t...

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20 percent coupon wont work for purchasing a tshirt

Tried to use it and it says I can't use it for this purchase

Can't send messages to sellers

Every time I try to send a message to a seller about an item I get a message that says, "USER IS BLOCKED." I was able to send messages a half hour ago but now I can't. I've received no communication from ebay about an account suspension. Please advis...

eBay not working

Tried app and signing in on computer. Not working. Anyone else having issues?

seller hub is not working correctly & ebay really needs to hire INTELLIGENT help

I had a return come back marked Unclaimed. Opened the box and found the packing slip with the order info. Ok, no problem, went into the hub, selected See All Orders. Specified the type of search I wanted (by order ID) typed in the order ID # in the N...

Item condition discrimination not showing up on apps

On Android app I don't see item condition description on my adds or other peoples adds! I can't even edit it because it doesn't show up . This has been an issue for over a year . Crappy customer experience when they buy something with defects because...