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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

3rd party access

Trying to add 3rd party access to my account. System won't allow me to access the permissions area to enter the 3rd party. What do I need to do to gain access to the permissions area?

Resolved! Locked out of account

I have been locked out of my eBay account for three weeks, through no fault of my own. When I attempt to login the page says "For your security, we've temporarily locked your account. Please reset your password to sign in to your account." When I att...

Bug with sorting “Saved Searches”

Hello. I have been experiencing a bug with the latest version of the app, however it has been present prior to the latest update. Many of my saved searches are saved sorted as “ending soonest”. This does not function properly when selecting a saved s...

eBay International Shipping Program Issue

I have been enrolled and have shipped more than 500+ orders of the same exact item and same size box/weight since February 2023. Then randomly did why but on September 1st I updated my listing buy it now price and saved it and now all of a sudden my ...

Why is Ebay deducting postage costs twice (buyer pays postage) from my payout and paypal account

I listed 9 items on Ebay to sell, all buyer pays postage. All items sold, told time to purchase and print a label.purchased ,printed sent and buyer received,Ebay took their fees and also potage,Then realised Ebay has charged me postage for the same i...

Tracking # disappeared.

Short and sweet. mid November order. shipped on timeusps kicked it around for 3 weekscustomer opens INRfinally delivers yesterdayCustomer escalatesi lose because " no tracking # uploaded" i check order. tracking is goneI appeal.So sad too bad they sa...

Account hacked and Ebay were no help

Hi there. The other day my account was breached by hackers who made 5 purchases. I cancelled my bank card when I woke up, filed a fraud report and contacted the 5 sellers to ask them to cancel the sales. Some were codes (?) for games apparently and 2...

Listings octupling and vanishing!! No Xmas sales!!!

Noticed rogue ebay system created duplicates in my listings last week novber 2023, manually ended them all...zero as sales now sixth week! Today, ended 200/579..went to Ended to Sell Similar and refresh them...the 200 unique items became 50 items rep...

Resolved! Can't delete ended items

I now have find items that have ended and Ebay will not let me delete them. When you check them and hit delete the screen just basically goes blank but when you do a refresh or leave page and go back they are still there.

Payment

I got a message from ebay saying that they were waiting on payment. When I open my account to look, it says paid on Dec.8. what's up????

Ebay broke their feedback system, hurting sellers

I had a buyer accidentally leave me the wrong feedback, they messaged me and asked for a revision so they could change it. Unfortunately I didn't have any available, so I called ebay, put in a removal request, contacted ebay for business, and got the...

Resolved! PayPal suddenly used for shipping costs.

In the last day or so, I noticed eBay started charging my connected PayPal account for shipping labels. I had a Visa Debit card set as my preferred "selling costs". But it's strange that the labels aren't simply paid from my available funds sitting o...