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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Reply to discussion disappearing

Today I entered a fairly lengthy reply to a selling discussion, edited it twice, and it vanished. I took the time to enter it again, this time without edits, and it vanished AGAIN. Is anyone else losing their additions to discussions? Yet another eBa...

Tracking numbers not saving.....or will still show as awaiting shipment

This has been going on for months with our account. We have called and reported it several times and it's still happening on random orders daily. I saw some posts with similar stuff from 2021 but we didn't actually start experiencing this issue until...

Sneaker Authentication program liability question

Hello! I just sold my first pair of sneakers that will go through the eBay authentication program. While this is exciting due to no fees, I'm worried about my liability as a seller. When I send the sneakers to eBay and they authenticate them, am I st...

Customer Service Rep - Ashwani

I was speaking with a customer representative named Ashwani. She abruptly hung up on me. Please fire her useless self. This wasn't even the first time. Thanks.

Resolved! Shipping / Media Mail glitch causing major issues

I listed a number of large items and a few of them sold right away. Even though the weight and dimensions are clearly there EBay let my customers select inexpensive media mail for items that cost 6-7 times as much to ship.Unfortunately I wasn’t aware...

Selling to Guam - "Purchase Label" greyed-out

I am trying to ship a package to Guam, but the ebay 'Buy Label' option is greyed-out. What can I do?

Ebay $100 gift card.

Purchased Ebay $100 gift card , password is defaced, and not legible

Resolved! Day 9, no real help. endless run-around, too many redirects error prevents me from verification

I am at my wit's end. I can't get anyone to help me. Customer service has stopped responding or they tell me the same trite stuff that doesn't work repeatedly. This is the worst customer service I have ever gotten, even worse than Comcast which I did...

I cannot change my country

Hello. I have searched through but have not found anyone with my specific issue so am hoping someone here can help. I was hacked a few years ago and although I got my account back, the seller page has been set to Russian Federation and I cannot chang...

Resolved! sales drop & larger listing format

Hi, Ever since we were moved to the newer larger listing format with its many attached advertisements our sales have dropped to almost nothing. I have head that if you change one aspect of a program it may effect everything. Not too tech savy though....

collection beta download entire collection not working

as soon as i click to download and save it acts as if its processing and within aprox 4 seconds i get a "We're sorry, something went wrong. Please refresh the page and try again." error in red banner

watchlist items dissapear on i-pad and phone

if i view an item on my watchlist with my i-pad or phone it gets deleted from the list. this doesn't happen with my mackbook and its been going on for months now.i just figured what action causes this to happen and I'm sure it effects thousands of ot...

Unable to Access Messages and Community Board on PC Chrome

I'm getting an error page everytime I try to access my messages. I get the same message when trying to access the community boards (I'm using my phone to type this message). This has been going on for about 3 days now. I've included a photo of the er...

NO SEND INVOICE AVAILABLE FOR MULTIPLE ITEMS SOLD TO 1 BUYER

EBAY HAS REMOVED THE SEND INVOICE BUTTON ON BUYERS WHO PURCHASE MORE THAN 1 ITEM AT THE SAME TIMEWHAT IS WRONG WITH THE PROGRAMERSTHEY MUST NOT EVER SELL ON EBAYNEED THIS RESOLVED QUICKLY

Shipping Dropdown Magically Changing During Listing

I am editing my drafts and when I select my shipping policy from the drop down, a few seconds later it changes to a shipping policy I didn't create (with what looks like an automated naming) and usually with a different price, so when I'm saving the ...