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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sell Similar Description Glitch

Multiple times when I use Sell similar and write a new description it still has the other description instead of the new one I wrote. Very annoying.

Can't leave feedback, "We can't find this transaction. Please check your purchases to leave feedback

I see a few other topics on this problem. I will add mine. 2 items purchased thru best offer on Sept 12th, both delivered today. Purchase history even shows delivered. I click on the blued out "leave feedback" and I get "We can't find this transactio...

Page freeze

Page freezes after loading Safari 17.12 on MB Air

Issues with verification images page on one PC

Hello. So I was shipping this morning and got the verification page which asks you to select an image to proceed. I selected the correct images and got the check mark. Then the ebay page keeps redirecting me to the verification page again which is br...

2023-05-10 08_12_20-Security Measure - Brave.png

Another customer gouged by eBay on shipping, enough already

Another customer ONLY shown the MOST EXPENSIVE option (FedEx SmartPost) for shipping at over $18. But wait! USPS Priority for the SAME box is only $10.23!!! This has been broken for MONTHS!!! I checked with the customer, only one option was shown, th...

locked account

4 months ago I noticed that I was no longer getting sales or offers. I was unable to log into my account. When I tried to login, I got the following message:"For your security we've temporarily locked your account. Please reset your password to sign ...

Search no longer works (sorted by newest listed)

Beginning 12/19/23, the library of searches on my account stopped listing auctions by the newest created date. This function has worked for years until now. Is this just my account or do others have this symptom?

ebay policy change and they are telling me to delete me account and start over?

what is the deal here??anyone have any suggestions? i went to europe in 2018 for work, ebay forced me to change my account details cause IP log ins were showing i was in europe.. ok, no problem.. easy peasy, 5 minutes later my account details were up...

Resolved! DNS failure

www.ebay.com shows "Service Unavailable - DNS failure The server is temporarily unable to service your request. Please try again later." and a number that changes every time you reload the page (example: Reference #11.3f15e8ac.1598791252.b98813a ). T...

Issue sending messages MacOS only chrome works

If I send a message using Safari or Firefox the message will send but I cannot load messages again until I switch to Chrome.

Cannot give feedback—glitches when attempted

I tried to give feedback for an item the other day.Tapped on all the stars, filled out the text box.The button was blue and bright. I tapped on it. But strangely, the whole page seemed to reload.And the text box is gone.No error message. If i go to t...

End/sell Similar... Items not eligible to promote !!

Tonight... I did end and sell similar 90% of my store. Now....I CAN'T promote the items (that I ended and sell similar).... system is not letting me do it.... Am I alone with this issue ?? I can't create a campaign, I can't go by bulk edit.... nothin...

Request refund

I have already sent the returned goods, why don’t you arrange a refund? I need to ask customer service for help.UPAAH000000053737772

Damaged

My Double Single Electric Hot Plate Portable Table is a little bit damaged

eBay mobile App Accept offer from Push Notification Issue

When using the eBay Mobile App, notifications alert the seller that an item has an offer. Sometimes when you tap the notification the app brings you to an offer that is not the one that corresponds to the notification. Twice this has led to a scenari...