Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Uploading Photos to listings

My photos won’t upload to any of my listings whether they are drafts or current active listings. All my photos meet the basic requirements and I have tried on both the app as well as a browser. Is anyone else having problems uploading photos to their...

Facing Technical Issue during customer service in eBay

While doing chat for customer service getting this on screen. "Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search ." How to resolve this.

Odd responses to item searches

Hi everyone. I have been a eBay seller and buyer for over 5 years. I use other buyer listing to help with pricing of my items. I also use eBay to purchase items for my physical store. I have noticed lately, maybe 10 -12 days that when I enter a part ...

Reply with Offer issue on eBay Messages

A buyer messaged me about wanting to purchase a quantity of 20 of an item I am selling. I used the "Reply with Offer" feature to send them a lower price as a way to discount the combined shipping rate. I put the new price in the Price box and I put 2...

when I go to selling on my page, it shows the number of items selling, the number of items sold

The number of items sold are not showing up on my page. It says number of items sold on one line and the next line it shows a -- It doesn't tell me how much I've sold. Why is that?

off ALL email notifications coming to my computer

Since I ALREADY get all communications through eBay message how do I how to turn off ALL email notifications coming to my computer? I do not need to see the same message that I purchased and paid for and item in two different places as that makes no ...

cannot select communication preferences

The communication preferences is missing the option to turn off ALL email notifications coming to my computer? Since I ALREADY get all communications through eBay message how do I how to turn off ALL email notifications coming to my computer? I do no...

Unable to upload images

Hi all, I've been having this issue for a while now where when I create a listing and but when I have to upload a picture, it freezes. I'll click on the box where the picture goes, my folder will pop up and then I'm unable to do anything. I can't cli...

Technical issue

I consistently get sale throughout the day, everyday, but since about dinner time today I've not had any sales at all, and no views on any of my listings (which has never happened). Could this be a technical issue or could ebay be hiding my listings?

Different elcetronic

So i bought a item on my phone, phone went out no biggie, but i sign in on my pc and it doesn't show the order, instead it shows orders that was made on that device, so i dont know what to do if my order is still coming or not, please help

No notification about a best offer that already expired.

I just got a $10 low ball offer on a $33 item. When I responded with a counter offer, I saw there was a previous offer for $25 that had expired because I did not respond. But I never got this offer. Not in my email notification, and not in my Ebay. I...

Old/scam push notifications

I have recently, in the last day or so started getting push notifications on my phone that my package was delivered, the notifications come from ebay and from my yahoo. When I click them it either disappears and I can't find it in my yahoo after clic...

Photo wont upload

I have tried to upload a photo of a product I have that arrived damaged.It is JPG, I have taken several, none seem to upload.All are 3mb or less in size.The error message relates to the file format, which it is a jpg.I have taken several photos all f...

"ZIP Code" column on Sold Items pages pushing "Engage Buyer" column offscreen

The Sold Items pages have had a seemingly unnecessary column of "ZIP Code" added, which causes the Feedback indicators ("Engage buyer") to be pushed offscreen to the right. This revision fails to take into account that some columns may expand to fit ...

"No Services Available" when buying shipping labels

I'm getting this and other errors when purchasing shipping labels for 1 buyer that has multiple items. This may be due to the fact that the items originally had different classes of USPS shipping and/or some were free and some were charged to the cus...