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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay not responding to an appeal case

I am really suffering from a logistic mistake and my money is lost in the middle. I baught a watch on ebay from the UK to Saudi Arabia. They shipped the watch. After a couple of weeks i checked the tracking to find that the watch was delivered. I wen...

Can't re-list or edit as of 2/8/24

The past 2 weeks or so, when making new listing and then attempting to save as draft ot list there is an error message (say's not my fault on error page) and most information is NOT saved. I am forced to attempt with minimal information then to save ...

Either OrderId or Creation Time Range or Modified Time Range or Number of Days must be provided.

Hi,Since a few hours we get this error "Either OrderId or Creation Time Range or Modified Time Range or Number of Days must be provided." when ebay order needs to be imported to our Wordpress system.Before we didn't get any errors at all.

Resolved! Issue with my listing - seems to be an issue with my account

I keep getting a warning message that I have reached my limit - which was impossible I have only isted 10 new things for the month. I increased my limit and I am still getting this message. It is saying that I reached my max of 2,000 listed items - I...

Share button not functioning

Every time I try to share an item to Pinterest it does not go through. Please fix this problem EBay!!!!

Why is ebay stopping traffic

I can' t figure out why and even if I did, I don't know what to do about it. Ebay is controlling traffic and blocking traffic. I had no sales for the week following thanksgiving, then store payment was due and the traffic flooded into store over abou...

Can’t invoice or choose options for letter postage

Two problems that drive me absolutely insane on the app: firstly, when you choose a letter as the type of delivery and go to pick the size, it always comes up with an error screen or doesn’t allow you to pick a size, and you can’t go forward with pos...

Shipping address correct; Shipping lable inccorrect

I just bought a shipping label for an item I sold, but it has my old address. I went to look at my shipping address and it is correct with my current address. I need a new label with my current address.

"Shipping not Specified" when using global search on any item in my store.

Just got off the phone with an Ebay rep. Sales have slumped the last few days, everytime this happens there is a glitch. Usually it gets fixed, but this seems to be only happening with my store and any items in it. Go to the search bar. Type in: 2022...

ORDER UPDATE emails show incorrect order numbers and item quantities for combined shipments

I made two purchases of the same item, 2 pcs in each - one was a 2x$90 offer, and another was 2x$85. I received an email with the tracking number when the orders were shipped. In that email, there should be two different order numbers and qty = 2 for...

"item you purchased" link on an updated listing links to a incomplete listing. Wierd

"item you purchased" link on an updated listing links only to what is not even a proper ebay listing format. The retrieved item is in a strange format without much of the critical information such as shipping details, pictures, etc.

Resolved! Unable to VOID eBay Standard Envelope Shipping Label

Today when printing an eBay Standard Envelope Shipping label my printer ran out of ink and when the printer was working again and I reprinted the label, it showed I had printed 2 different labels for this order. I went to eBay help to find out how to...

Counter offer not seen

I made an offer and received a counter offer. When I click on the counter offer I don't see it. I only see the original price. The seller tells me what his offer is but I can't accept of make a new offer.

Seller Hub: We ran into a problem and couldn't save your changes. (Feb 7, 2024)

I keep running into this error when trying to use quick updates in Seller Hub (quantity, price, custom SKU). Primarily I am trying to update custom SKUs on variations. ! We ran into a problem and couldn't save your changes. Please try again So far I'...