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Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

PROBLEM WITH EBAY's RETURN PAGE ON WEBSITE

I'm trying to return an item with a free return policy from the seller.I designated the item and filled in the details of why I'm returning the item.As I scroll down the page it asks for photo's I do not have a digital camera.Below that is a prompt t...

We need some Ebay return policy reform

How can ebay allow someone to return an item that was listed FOR PARTS Or NOT WORKING?? Buyer claims item is defective, of course it is! Its listed for parts, why is there no decline button when a buyer pulls these stunts?? Has to be a bug right??? A...

Please improve website search filter for laptops with 17-inch screen or larger

How do I give feedback to the website developers at eBay? I would like to buy or sell a laptop that has a screen that is larger than 17-inches, but the search filter only provides a selection for laptops with screens no larger than 16.9-inches.

Ebay app log in problems

I bought an Iphone 15 ProMax and I cannot download the new app or sign in to my ebay account via the app. I deleted the old app and tried to reinstall the latest version but there's an error whyn trying to open the App. it doesn't give you any option...

Problems with new iOS App Version 6.137.0

Hello Just to report that I’m having different problems with the new version of the app in iOS I just updated today, version 6.137.0 First problem I found is when clicking my saved searches, when I click on any of them an alert shows up saying “Error...

Can't Send Offers From App

As of this morning I am unable to send offers from the app (mobile). It shows there are items available to send offers and shows those items, but the send offer button is gone. Is this happening to anyone else and is there a fix? Thanks in advance!

Scammed from Sale

Recently decided to try to hunt down a iMac 2021 and someone accepted my offer, little did I know that I was dealing with a scammer, they didn’t ship the item so I reached out to eBay and pressed the item did not arrive button after waiting a while, ...

Shipping address

I updated my shipping adress and it keepshowing my od one on the shipping label. Why?

Problem with "Sell Similar" using Shipping Policy that allows the new International Shipping.

I have two shipping policies set up to use with the New International Shipping Program. All listings under those shipping policies show that they ship to outside of the U.S. When I end one of these listings and "sell similar" (using the same shipping...

Why does ebay make site changes in Q4?

It seems my whole ebay account was just like rebooted or something... I started getting a problem statement when searching on ebay. It would not search for an item, just told me there was a problem and kept the previous item I searched as the results...

Is there an issue where buyer(s) are unable to accept offers from seller.

Received notice late last night a buyer was unable to accept my offer. Buyer stated the system timed out every time they tried. I could not send an offer as there was already an offer out there. I informed them that they would need to contact eBay fo...

Error Message appears when I try to contact sellers to ask a question

Hi: When I click on contact seller it brings me to a generic page that answers a few general questions. I then click on contact seller at the bottom of that page and then one of two things happen. I either get this message immeadiately after or somet...

Missing Sale/Markdown text on orders page.

Hey devon@ebay kyle@ebay elizabeth@ebay On the orders page in seller hub there is green text that says things like: "Sold via promoted listings""Sold with Save up to 10% promotion""Sold with Buy 1, get 1 at 15% off promotion" As of Nov 17th, the sale...

New automatic offers option- is it working correctly?

Yesterday when on my seller hub there was a tile promoting a new automatic offers feature. I set it up but noticed that I still had offers to send after completing it. I sent those offers manually but expected the feature (lives under Seller Hub>Mark...

eBay International Shipping issue - the Netherlands

I have a potential customer inquiring about shipping an item to the Netherlands. The customer says that I ship to the US only. I checked my shipping preferences and I am enrolled in International Shipping. I decided to opt out of EIS and a day later,...