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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Location exclusions.

I am finding today that I am unable to exclude P.O. Boxes when listing my shipping option with UPS. When I tried to do so with the bulk edit, P.O. Boxes does not come up as a choice for excluded location.

eBay is printing only in Landscape

When trying to print "Order details" from a purchase, the resulting output is only in landscape... portrait is not an option. In fact, when I first launch browser, the layout option of portrait/landscape is visible for a split second, and then disapp...

Listing Confirmation emails

I listed new items on 10/19/22 and 10/30/22. When I got the listing confirmation email, there was no picture of the item in the email. On 10/30/22 I also had listed items relist automatically. I received an email telling me that it did not sell and n...

How do I change my profile picture on ebay with a store account?

I am having a hard time figuring out how to change my profile picture on eBay. I have a store account so when I try to do it the normal way, it takes me to the store account not my personal profile picture.

Issue increasing quantity of item with outstanding best offers.

I get an error about not being allowed to change my shipping policy when only trying to increase the quantity of items in a listing, if I have an open best offer sent to a buyer. Thanks

Unable to change Region from Russian Federation to Australia

Hi,I have been having issues purchasing items from eBay recently. E.g. I often get messages saying I can't order something from my location. E.g. "The item you are trying to purchase is not available for purchase in your location. You cannot buy this...

Is eBay considering a format change to the feedback profile page?

@sheila@ebay, @ nicole@ebay, This morning, I accidentally clicked on a person's username instead of their feedback number from a topic. When I was taken to their Me page and clicked on their feedback number I received the page below.There is no membe...

Contacting sellers returns "Something went wrong" message

When trying to initiate a new contact message with a seller, it has given me the following error for a few days:

Problems with Ebay logging me out and not letting me log in

For the past 2 weeks I have issues with Ebay not lettińg me use seller hub, logging me out (although I have checked stay sign in and use my home wifi). The issue is resolving randomly for a very short time and then comes back. I use Mozilla.it is una...

Buyer not allowed to pay.

Had a buyer from Spain that was not allowed to pay by eBay because I didn’t ship there. Verified mine and their account, both open for GPS not blocked. eBay instructed cancel and relist with hope that the buyer would buy again. Did this still didn’t ...

Saved searches producing are useless now.

My saved searches prompt me to view them with the blue dot.When I do they are not the showing search results I requested.if I search for for a local item, say 10 miles maximum from where I live, eBay will ‘blue dot’ this and show me items that match ...

Unable to upload photos in the new system

Since the listing system started, I am unable to upload any pictures from my Ipad. it just spins on a white screen. please help

Item Description Custom Template

I am having issues with creating a new Custom Template in the Item Description area. I am able to "Create" a new custom template but when I try to insert it in the listing nothing populates. Then when I try to insert a second time, the newly created ...

CANCELATION OF PURCHASED ITEM

I purchased an item less than 24 hours ago. I have decided to cancel the purchase but your system will not let me and it will not give me the information necessary to process a cancellation. Every time I try to make any contact, your system keeps sen...

eBay Standard Envelope

The option is grayed out when I go to print the label for postcards. It is in the correct postcard category and the weight is less than 3 ounces. Anyone else experiencing this? thanks.