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Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Search seems to be totally broken.

My search: billiardall categoriesinclude descriptionIt returns 0 matches but suggests items with the word "billiard"

eBay email notices forwarding CSS code on email replies

When someone replies to an eBay message via email instead of the messaging interface, eBay messaging dumps all of the CSS code from the email into the message. Seems to only be from Yahoo email AFAICT.Small code snippet here from such a message.@medi...

Search is broken beyond belief

can someone explain this to me please???? How Does searching kool mini sport bring up radiators!!

No option for tracked 48 hour Royal Mail shipping any more for Standard Letter size

Since the addition of the new postage options (Evri, DPD etc) there seem to be a problem with Royal Mail shipping options. If you select a standard letter size, and under 100g, then you only receive 2 versions of the 'Large Letter' postage option. Th...

Payment processing time …

Hi all! i sold 2 items on the 9th of November, processing stated that should be completed on the 10th.. 11 days have passed and still the same info… i have emailed CS several times and i get always the same answer, global problem, all ok, ship the it...

return policy

I started an eBay store four months ago with a free return policy seller pays. I noticed 2 months in that my listed items appear with a, " seller does not accept returns" note. It appears on all my listings and I've been on the phone with eBay 3 time...

1st class shipping

I made new listings for mouse pads it had 1st class mail flats as a option. So I listed that way. So I sold some and went to print labels and no 1st class option. So instead of 2.50 1st class it only has ground for 4.50

Two places where advanced searching seems to have stopped working

When doing an advanced search it used to work when words were added to the “exclude” box, but that does not seem to work properly any more. The other place is when you are in a sellers location, got there by clicking on “sellers other items” and ente...

Sorry, this store is not currently active

I get this message when I click on my store link in the ebay app...but I see my items when I go to my store...is this a glitch?This is what it says in a red box Sorry, this store is not currently active.

Social screen - cannot create post from recent listings

When I attempt to create a post from my "recent listings" list, I select the platform but the "okay" button is disabled. I can still create a post using the "Create Post" feature, but there are extra steps required.

Issue with eBay Location Notification

Recently, when logging in to my shop from my new computer, I received an email from eBay indicating that the location was identified as the United States. I am puzzled by this, as I am based in the United Kingdom and have not accessed my account from...

Saved searches not returning accurate search results

TODAY I HAD TO GO INTO MY SAVED SEARCHES AND UNSUBSCRIBE FROM EMAIL ALERTS.I have many saved and VERY specific searches in my Saved Searches section on my account so I get an email if item I am interested in gets listed. The last two days I have been...