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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Payment method not saving/ progressing to next page after using "Make an Offer" Feature.

The issue is in the title. Is this being worked on? What is the workaround to this? Thanks.

It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon.

Happens all the time, anyone else see this a lot? No real way to know how many sales it costs.It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages

Refund Not Received – Undelivered Order

Hi everyone, I want to share my recent experience with eBay so you can be aware in case something similar happens to you.I purchased a With 4K Dual Camera Obstacle Avoidance Optical Flow Location E63 RC Drone for AUD 40.85, but I never received the p...

moving from one page to another on ebay stays at the bottom!

Lately when I look at a sellers pages on eBay and go to the next page, it's always at the bottom. So I have to scroll up to see the top of the page. Whasupwitthat?

Error when attempting to provide return label for buyer.

Error when attempting to provide return label for buyer: "Unfortunately, we are not able to provide you with the desired label due to technical issues. Please confirm your address with FedEx, update your eBay return address and try again or choose a ...

AI incompetence is making eBay unusable

eBay's AI Bot is incompetent in regard to industrial X-ray technology. I have owned a small business Refurbishing Industrial X-ray equipment for 23 years. I have been buying non-functional X-ray equipment on eBay and many other places , rebuilding th...

American restricted from buying ITAR items

I've bought a lot of firearms parts over the years, but last week I tried to buy a spring for my pistol and it sent me to an ITAR restricted item page. I've never been associated with a non-US address, had anything shipped outside the US, or shipped ...

Not loading

Firefox browser not fully loading page. Works with Edge however.

Performance Listings Quality Report - Missing

Any idea on how to get the Performance Listings Quality Report back under Performance Summary? It is missing.

"Full-size" gallery images are only 500 pixels

For the last few weeks, if you click the "Open image gallery" button (it's in the top right of the image area, beside the favourite heart) in many auctions, the image gallery appears but only with small images, only 500 pixel on the longest side. If ...

Order Details Page

On the recently "improved" Order Details page, all of the relevant item data is there - EXCEPT FOR THE EBAY ITEM NUMBER! PLEASE add it back. The data is there, and there's certainly room on the page to include it. I use PDFs of the details page for e...

Pages load very slowly

HIya.. Does anybody know what is happening with ebay??Takes absolute ages to load pages.. It drives me berserk.. Cheers..

Items picked up weeks ago. Still listed under "buyer paid - ship now".

Buyer picked up items on February 9, 2025.QR codes were scanned at time of pick up."Pick up confirmed" was clicked in drop down menu.Items are tagged "picked up" with green check mark.Items are still listed under "buyer paid - ship now", "tasks", "or...

Shipping Labels Issue System says: Something went wrong and we were not able to generate the label.

Shipping Labels Issue System says: Something went wrong and we were not able to generate the label. Cannot ship orders on time. USPS gives rates 4 times more

Error message when uploading photos to new listings.

Error message - photo failed to upload. Remove photo with errors. Same size as always, jpg. Been listing for a couple decades with no problem, any suggestions? Cleared cookies, history, cache, checked for new version of Chrome. Also tried doing it fr...