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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Can not update business policies!

It all started with the new international shipping program that the Global program changed to. After I ran into several issues with that and determined it does not work for me. I opted out, it took 24 hours to process that. Now I am trying to edit my...

Categories not working

When I click business and industrial... it's totally dead. If I click on the category of an item,,,, it just sits there thinking away.

Sold Hyperlink Missing

Previously there would be a hyperlink for the amount sold that would allow buyers to see a list when each was sold (within 90 days). This has been present until at least January 31 2023 and now appears to be missing. This was very helpful to both buy...

Resolved! Free Form Text Boxes Removing/Deleting Text

There is a very annoying bug that I have noticed since the new (not at all improved) selling screen was rolled out. The issue:Nearly any time I attempt to replace text in a free form text box (desktop on a browser) the text is either reverted back to...

Error trying to buy bulk postage labels

Yesterday and today I'm getting the message 'Sorry, we couldn't load this order. Error getting order from server. Retry' on all listings when I select multiple orders and 'Purchase postage label' from the Manage orders awaiting dispatch page. I'm hav...

Cannot create copy of draft

I have some drafts saved and usually make copies to list later. For the last two days I get the "something went wrong. Please try again" message. I get 3 tries and then it stops letting me attempt copying. The work around is to find a listing and sel...

Attempting to reply to buyer message gives "Bad Request"

A customer emailed me about having trouble tracking a package. I'm trying to respond by clarifying to track it through USPS, and that the USPS tracking system has been down for about 2.5 hours. When I click to send the message, I get this error. I've...

list an item

For almost a week now I cannot list an item. When I upload photos they spin for a long time then appear briefly then just disappear. Sometimes the photos do stay but when I click on the blue button to list nothing happens. I haven't changed any setti...

Why did my entire purchase history disappear?

I've bought quite a few things here before, but this is all I can see in my history: Where did it go? What am I missing?

Best Offer Option Won't Stick

I have been using the best offer feature for about a year now and have loved it. However, today when I try to add it to my new listings I can either not find the option (buy it now only, no best offer: On PC) or on the app I make the selection for be...

I have to log in all the time on ebay!!!

Today I couldn't log in for a while then it started working, now I have to relog in every time I wanna go to a different page on ebay!!

Resolved! Absent Activity Order Stats

I can no longer see feedback under the Orders list for any purchases. Tracking numbers are also missing. The tracking numbers do return when clicking on Awaiting Feedback under Buying reminders, but not the feedback. Please remedy the issue so I can ...

We're having trouble updating your listing right now.

Hoping this is a temporary issue cleared up by morning. Checked on system status board and there is no maintenance scheduled tonight. Keep getting the error message: We're having trouble updating your listing right now. Please try again later. Curren...

All of my eBay views just disappeared

I have about 35 listings right now and all of the views on them just went to 0. The ones that had watchers still show the watchers but the views are gone, what’s going on?

Cha Ching sound adjustment for a Samsung A13 phone

I had a Samsung J7 Pro smartphone that came with the Ebay app installed . The Cha Ching would ONLY go off when people bid OR when I got paid .I have a new phone, Samsung A13 5G . I did the Samsung move info and my old Ebay app came with it . Immediat...