Report eBay Technical Issues

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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Captchas missing content

It's bad enough you make me fill out a captcha but now they are coming across empty. I can't see the image to pick and it's not letting me click past them because you make it a requirement to login. I eventually got one with missing pictures that did...

shopping cart

unable to load anything in my shopping cart dose any one have a answer to this or is eBay having a problem

Saved Searches Not Working Properly

Recently discovered that my "Saved Searches" are reverting to listings in ALL categories rather than the specific category I saved. "Photographic Images" under "Collectibles", for instance. (CDVs, cabinet cards, etc). Have been using Chrome and switc...

seller account limited

Not able to list. Notice says account is limited, see messages for what to doThere are no messages

ebay home screen & others

May 7th & 8th while trying to add new items for sale ebay is "going down". "home page" down but other things work is message appearing. I have tried google chrome & microsoft edge I am on east coast so there is a 3 hr difference from ebay. Anyone els...

Searching / New Listings

Hi. I am a frequent user of the eBay app. I have been enjoying the saved searches feature a lot. I have been having an issue with viewing them as of recent. It will display a number like 10 new listings, and when I go to view the new listings, it sho...

Resolved! APP Keeps Changing My Shipping Address To My Home Address

Hello,Overnight the app is updating and it is changing my shipping address to my home address. I do not operate my business from my home and this only started happening over the past few days. Others have suggested turning off location services or de...

Item Specifics Reminders Keep Returning

Even though I click on "Don't remind me about these recommendations again", the reminders keep returning. This has been going on for several days. I had 106 reminders and selected the "don't remind me again" on all of them and 24 more show up so I cl...

Wrong phone number shown in 2FA settings page

My phone number is +1 XXX XXX XXXX, however, the 2FA settings page shows +XXX XXX XXXX which is a valid but different phone number in another country. Observed on iOS, but appears to be an issue everywhere

Can't Sign In or Out of Ebay with Brand New, Weird, Complicated, Incomplete Security Measure Photos

Just started at 11:45 a.m. eastern time May 7, 2024. Tried to sign out, ebay requiring "Security Measures" to sign out of my account. Went to different browser, tried to sign in new "Security Measures" . "Please Click on all Entities similar to the f...

selling

Unable to complete the selling of an item. No AI is allowed and shipping service just circles

Adding videos to listings

For the past week I have not been able to upload videos onto listings. I am using the web browser and the video only uploads to 1% and no more. Never had issues with this before.

How to report privacy-related system issue

I recently discovered (what I believe to be) a privacy-related bug in the system, which exposed me to another eBay users's private email address (which violates eBay's Member-to-Member Contact Policy). Is there a way to report the bug directly to eBa...

saved search notifictions

Ebay has stopped sending my daily saved search ebay email notifications. It has been suggested that I go to the saved searches page and select stop email and then later select get email. Is this a fix?

Cancellation not rec

On May 1, 2024 I received an Ebay notice that I had sold an item. Within 5 minutes, the buyer wanted to cancel because she said she made a mistake by buying. I answered within minutes that I APPROVED the cancellation. On May 4, I received an email fr...