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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I am limited by VAT

I am limited by VAT. My company is registered under VAT. But I have a problem, the ebay software does not separate the companies, but collects the total turnover. I'm using an account that was used by another company and is now used by my company. Ib...

Ebay labels defaulting to USPS Priority Mail

Just contacted Ebay today and the representative Jadel indicated that there is no fix at this time and every time I ship an item I have to change it from USPS priority Mail to the carrier and service I want. This has lead to some labels having to be ...

Issue refund for an item not sent to buyer

I broke the item wall, packaging it, I need to issue a refund to the buyer and cannot figure out how to do it

Refund for the remaining balance.

My item was sent to international Hub for a month, nothing move or tracking number provide.The seller refunded the money back to me only the item, no shipping cost to my country.Now I can not open the request to Ebay (The seller already gave me a ref...

New Updated version July 31 ,2024 issues?

Early this morning I was in my eBay store and noticed that I had many duplicate listings that I didn't have yesterday and I didn't add or list them this way. Frustrating as that was customer support couldn't find any duplicates on there end unless th...

Unable to Reset Password

I recently moved countries and am unable to receive a password reset link at my mobile number which I no longer have, when I try to reset through eBay I am told I need to contact customer support, whereupon I am redirected to a virtual agent (no real...

Count of Listings in My Store are not matching My count for Active Listings

Count of Listings in My Store are not matching My count for Active Listings. They are off approx. 500 not counted in my store.This has been happening since the middle of December 2023. It's very frustrating and I don't understand why this is still ha...

UNABLE TO LEAVE FEED BACK FOR BUYERS!

FEED BACK Link is broken I am unable to leave feedback for buyers. Custom or Canned. Trying every hour for the past 6 hours. anyone else?

ebay technical issue

I need to retrieve my return label; but due to technical issues on ebay behalf, this process has been a challenge.

Ebay account

I cannot sign into my ebay account on the app it’s just closing the app every time i sign in ! Ok on the safari though ,, please help , ive tryed everything to resolve this including deleting app and restarting phone but nothing works now for 3 days ...

Firefox all of a sudden and only specific auctions, not loading photos and 'explore related items'

Firefox is up to date, and hasn't been updated in about 2 weeks, so it's been stable. 3 days ago, on certain auctions, I haven't been able to view zoom on photos, or click any photo other than the 1st one. on these same auctions, the 'explore related...

Cannot change shipping address

I cannot add or change my shipping address

I can't add or change my shipping address. I keep getting the error message "Something went wrong. Please try again later."I'm doing it from a browser.

Issues this morning

Cannot download the active listings report. Many listings show broken images. When the listing is pulled up, the main image is now the second image and the first, broken image didn't exist at first. New feedback program does not have any responses, o...

Mobile app's Trading Card Scanning Tool not working?

I've been trying to get some new Magic The Gathering cards listed, but the handy card scanning tool in eBay's mobile app hasn't been working correctly for the last few days. Normally, it works great and is a good way to set up listing drafts. The las...