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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay is relisting sold items with variations

Just took a big hit on my rating. When relisting listings Ebay restocks previously sold items within that listing. Restocking one of kind items that can not be replicated. I have to cancel and take the hit to my rating.

Shipping Label problem

I have been unable to ship my sold item all day. The message that pops up is something went wrong and we were not able to generate the label. I need to ship today! What to do?

Resolved! Cannot purchase and blue box comes on

Have not been able to purchase, bid or add to the shopping cart for two full days now. What's going on eBay!??

Updating personal info is NOT working with valid documents

Not with a valid driver license, not with a valid international passport, not with personal ID/social security number in EU. Updating my personal details for working directly with my bank accoint in beg. June was successful. And I never, EVER have pr...

We are sold out, but here are some other Shops you may be interested in.... What can i do?

I contact with eBay customer service they didn't responding me. I have deleted all my current listings and now I have added new items to my store. But now all my active listings not searchable on ebay, even with ebay item number. When I open my store...

Sign In Issues

For some reason I can't attach a screenshot of the problem I am facing so I will describe it in detail. Every time I sign in to eBay. It signs me back out. I have used Microsoft Edge, Firefox, and even Brave Web Browser. I have attempted to sign in w...

I bought a card from eBay and I'm missing 3 numbers

I bought a CVS card for $145 dlls but when I scratched the number I saw that 3 numbers were missing and I couldn't make my purchases

Accepted an offer on an item but item doesn't show up as sold - still listed as available

I accepted an offer on an item this morning. The item does not show up as soldIt is still listed as availableWhen I go back to the offer message and click Respond it tells me I made the person the winner

Can't list from Firefox

For the last month or so I have been unable to list from Firefox. The best I can tell the problem is that the photos seem to upload but in fact they don't . Yes, I've tried to log in and out. Yes, I deleted all eBay cookies multiple times. Yes, I can...

Search results glitch

Spot what’s wrong in the photo. Very annoying glitch “results matching fewer words” even though all of the words in the search are included in the “fewer words” results

fraudulent purchases. computer freezes up when trying to communicate w/automated chat session

I can't get through to anyone to report fraudulent, multiple purchases

eBay's third-party links

I need the latest link to logged in to my eBay account

Resolved! Unable to change shipping policy when revising listing; upon submitting revision it defaults back.

Let's say I have two business policies, A and B. I click 'revise' on any listing and let's say the listing is set to policy A but I need to switch it to policy B. I click the drop down menu and choose policy B then submit the revision. Then I click r...