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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

EBay Standard Envelope Not Working for 2-days

Cannot purchase or print an EBay Standard Envelope Sat May 11 or Sun May 12 AM — is there any news or outlook for repair..?

Glitch when accepting counteroffers on the app

I have noticed the same glitch on the app on two separate items in the past week. When I receive a counteroffer and I go to accept it on the app, the item is not actually being registering as sold. It is instead sending an offer of the same amount th...

Resolved! Seller Hub Active Listings Display Issue

I just packaged and printed a shipping label for an order I received this morning. The six items in the order were OOS and I am not going to replace the items. So, I clicked on Out of Stock and ended all six listings. When the listings ended, the pag...

Cannot upload pictures to listing

I have tried uploading JPegs to my listing, but saying they are the wrong format!? Cache cleared - pictures are correct format (have even changed the size of them to see if this would help - using Windows 11 and on Google Chrome - any ideas??

Listing Problem- Locking up after each listing for several hours

Since yesterday, every time I make a listing and try to list another one, the system won't load again and I wind up waiting a couple hours to be able to list again. Even if I click done instead of sell similar. Is there a problem currently being work...

Resolved! Why are USPS Tracking Page and Ebay Delivery Information not in sync with each other?

Hello,Ebay says `Item delivered!'USPS says "Delivered to Agent for Final Delivery" and that status is stuck forever. Why is that? (It's not a 1 time only thing. I've seen this may times with my items. I already had my items delivered 3 months ago but...

$100 Credit for Offsite Ads Campaign

Hi all! When I received the offer on November 15th for Ebay's promotion "$100 Credit for trying Offsite Ads" I accepted it right away. Then, I began my campaign the same exact day. So far I have incurred $15 - $20 worth of fees. I am a little concern...

Ebay Calculator Changes are Putting Large Weight and Size Items in Envelopes Packages it Shout Be Ch

Ebay Calculator Causing Lost Money on Sales Because it Does Not Calculate Size and Weight Properly.

Customer Support

I have been using eBay for 24 years now. In all that time I have never seen, the customer service side in such a state. It is near impossible to contact a human being in order to help solve a problem. When you call them, Ebay, you get an endless Loop...

Over scratch eBay card

I got eBay gift card of $200 and I mistakenly scratch the last 3 digit number off and I’m unable to use the card so please I need help to get it all fixed please

Where is my store button (blue door) that is supposed to be next to the seller name?

I just noticed that my store Icon (Blue Door button) is now missing from all 7,200 of my listings too. The only time I can see it is when I am on my selling page, or looking at "See All Feedback. Why is eBay hiding our stores? So instead of a client ...

My watch list, which had numerous items, has disappeared for the third time!

Several watch lists vanished several months ago. I created a new one, only for it to disappear again today, on May 10, 2024. This repeated occurrence is becoming increasingly perplexing, rendering eBay practically unusable.

How to EASILY give eBay agent a commendation?

As much as I wanted to praise a couple of eBay agents who helped me to resolve a refund issue in a timely and professional manner, there is no provision to do it. I was told that I would be given a survey email where I could express my gratitude as s...

THE "WE LOOKED EVERYWHERE" MESSAGE.

I GET IT WHEN THE LISTING IS BRAND NEW. SOMETIMES THE LISTING COMES BACK AFTER A FEW HOURS. IT'S NEVER ON AN OLD /EXISTING LISTING. IT'S ALWAYS IN THE EARLY MORNING NEW LISTINGS FROM MY WATCH ITEMS.

Something went wrong it's not you it's us go back and try again.

When sending money for return I got a message "Something went wrong, it's not you it's us, go back and try again".So I tried over and over. I thought maybe I don't have enough money in my account. So I tried just sending money for the item without th...