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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Background removal tool applying black not white,, help

EBAY background removal tool not working properly, stopped working the other day, I've used it for months now, instead of applying a white it puts it in black, I've re installed app, tried clearing cache, my phone is an android s24, this doesn't hap...

How to exclude key words from a search

I search "weatherby stock" and a bunch of left hand stocks along with right hand stocks come up. So I put "weatherby stock -left" in the search bar and it comes back with zero results. Why? thx

Listing Thumbnail Not Showing Main Image

I have noticed a listing's storefront and search thumbnail does not match its designated Main Image. This bug is not consistent across all new listings, nor does it favor a specific numbered image when it occurs. For example: https://www.ebay.com/itm...

Shipping Refund Incorrectly Applied to Items

Bug / Steps to replicate:When sending a Refund, and specifically choosing Shipping Discount, the discount sent incorrectly gets applied to the item, and even splits the shipping yet again into multiple items. Solution:Correctly apply Shipping refunds...

Can not update business policies!

It all started with the new international shipping program that the Global program changed to. After I ran into several issues with that and determined it does not work for me. I opted out, it took 24 hours to process that. Now I am trying to edit my...

Ebay new posting crashing.

June 2024 11:35pmI am trying to post a new listing using a laptop and the system crashes. When it does, nearly every other page also will not be available. I have never seen eBay in such a disarray function. It just returns "We looked Every Where" me...

Ebay site down 2-3 x per day in June

Other users are confirming. The issue occurs for sellers regularly this month. What is going on?

Resolved! eBay Down AGAIN this afternoon

I was again in the middle of adding photos and video to a $300 item listing and eBay chokes and the entire web site goes down. Most of my work on this listing is for nothing and is lost. I reported this issue last week of ebay going down EVERY AFTERN...

Remove background tool not working again on android phone, turns background black

The remove background tool seems to work for studio, surface, and outside, but when you select white it turns background totally black. There isn't even a black background selection. Seems to work ok on my laptop. It has been like this for a few days...

No option to change payment method to U.S. Bank rewards after siging in to Paypal at eBay Checkout

I keep having this problem off and on and can't seem to get it to work when I need to. When checking out and selecting payment method as Paypal, the sign in box/prompt comes up and I enter my email and password and it cycles thru and automatically re...

Some of the information wasn't able to load. You may see more info the next time you come back.

why do i keep ketting this notification "Some of the information wasn't able to load. You may see more info the next time you come back.", when i go to my sellers page on my desktop. This has been going on for over a week now. I have to refresh the p...

Ebay keeps trying to confirm my personal information using my old phone number

Every time I try to list an item I get taken to the personal information confirmation screen which is still using my old phone number despite having updated it on the site. If I change it and hit confirm it just resets back to the wrong information

Manage orders awaiting dispatch page changes in seller hub

In 'Manage orders awaiting dispatch' page there is no information how much the customer paid. I also do not see option for me to change the display of the columns. The available columns are:QuantityDate soldDate paidPostcodeEngage buyer Anyone can he...

New Seller: Your payouts are currently on hold because your eBay account is restricted

Hello all! Long time personal eBay seller, first time opening an actual eBay business storefront under my LLC. I'm having a bit of a hard time with the business verification aspect, I've uploaded all my documents; EIN, banking, etc - no issues. My is...