How do you fix a photo upload error when Ebay doesn't say what is wrong?

[skeletonstore]

?

[luckythewinner]

The first thing I do is load the file onto my computer and look at the file format, the file size, and the image size (i.e. X pixels by Y pixels) and make sure it conforms to eBay's guidelines. 

I have learned that files in the iPhone HEIC format will not load; they need to be converted to something eBay recognizes. 

I always make sure my images are about 1650px on the long side and in the PNG or JPG format.

[skeletonstore]

I don't think any of that can be the problem. I've just uploaded over 200 photos to ebay and only got one error.  I use an SLR and shoot in jpg to save time.  When possible I try to make them square but don't worry about size. Mine are around 3000x3000.  

[stainlessenginecovers]

Ebay has 'errors' for a moment; try again? 

[skeletonstore]

I had those kinds of errors yesterday but this one doesn't resolve itself.  I skipped it and only added 2 photos instead of 3.  

[skeletonstore]

[tyler@ebay]

Hi there - there are several ongoing technical issues. Please review this post and consider contacting CS if you have not yet been added to the open tickets. 

Thanks!

[msmdesign]

I have been uploading .HEIC image files for over a year! How could that happen if ebay doesn't recognize that format? 

[wastingtime101]

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@msmdesign wrote:

I have been uploading .HEIC image files for over a year! How could that happen if ebay doesn't recognize that format? 

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You're responding to a thread that's almost 3 years old @msmdesign . Things change.

[kh_nipun]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.