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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Unable to change email address for several years now

User here whose primary account is over 20 years old. The email attached to this account belongs to a personal domain. I am not going to be renewing this domain in 3 months. I don't use it for anything anymore so there's no need to spend money on thi...

eBay Messages - subject and listing reference changes to a different listing and other weirdness

A seller sent me an offer for an item on my watchlist. Toner cartridges. I replied to the seller with a counteroffer, and a message justifying my offer. Seller then replies to me in another message, but the SUBJECT of the message has changed to one o...

cant use custom templates in description

hey , it started few days ago and its really weird.when i try to use custom templates that i have saved to insert in description nothing happens..when i click "insert" or "manage" nothing pops up.i use chrome so i tried different browser to be sure a...

Videos in listings

As of today (4-18-24) videos are not showing up in listings when submitting new listings. They upload but once the listing is live their is no video, just the photos. Was working fine yesterday.

Report a Seller site not accepting forms

I have tried for 2 days to fill out the Report a seller form and when I hit submit.. I get a message to try later it is not working. Does anyone have an email address so I could submit the information?

not allowing payment - won't allow seller to print label because won't recognize payment

Templates not Inserting

Been trying to insert my templates but nothing inserts. Won't allow me to manage either. In addition to this now, I have had glitches since eBay added the extra step to insert a template. Why not a simple drop down for insert and a drop down for mana...

Attention Buyer - We are unable to send your message at this time.{e218481-1261537x}

This is my first time having a problem making a purchase. Receiving the error "We are unable to send your message at this time.{e218481-1261537x}" when attempting to make an offer or any offer on any item. I've already tried using other devices, clea...

Search Not Working

Searching (Art Deco Christmas) in postcard category. Comes up with 6 results - should be over a 1,000.If you switch words around and search (Christmas Art Deco) the listings come up. Search should pick up both ways. Not sure if this is happening with...

Notifications not available at this time

So about 12 hours ago, I was browsing eBay, checking my listings, counting watchers, pricing some stuff etc. When I went to check my notifications since I got one on my phone and it didn't show up on my PC notification icon, and I got the "Notificati...

Per Transaction Fee is Wrong - 2nd Time

I've had 2 sales under $10 since the change to $0.40 for transaction over $10, $0.30 for those under. I've checked both out of curiosity and have been charged $0.40 for both. Here's a screen shot of the latest: Sale Amount: $9.74Shipping Charged: $0T...

Tracking Numbers and Shipped info not added automatically with purchase of shipping labels on ebay

This morning when purchasing shipping labels on ebay for sales on two of my accounts I saw that the shipping info (tracking, carrier and shipped) was not being automatically uploaded for the items. The label purchases were successful and had been pri...

Not receiving Saved Search emails from Ebay.

Been going on for a week. I use this tool to buy...So annoying. Anyone else having this problem?

Listings Not Showing

I listed 4 Sell items yesterday. Two showed up right away; two still are not showing. (It's been 24 hours.) All 4 are listed under "Active." There's nothing quirky or controversial about the titles or items. Do I continue to wait and see if they show...