eBay Help
sofancy
Scout
Community Member since ‎05-16-2011
‎12-16-2025

User Statistics

  • 47 Posts
  • 0 Solutions
  • 10 Helpful Votes Given
  • 91 Helpful Votes Received

User Activity

Can't issue refund for return.

11-13-2025
We have had a couple returns delivered to us today. When we click on "Issue Refund" on the return screen we are getting the following: Something went wrongIt's not you, it's us. Please go back and try again.It's not you, it's us. Please go back and t...

EBAY - Please Allow Decimals when entering Shipping Weight

09-19-2025
The USPS has a rate for "Ground Advantage" shipping for any item weighing 12.1 to 15.9 ounces. We often get packages that weigh between 15.1 - 15.9 ounces which should qualify for that rate. However eBay only allows round numbers, if we enter 1 pound...

WARNING: eBay is NOT protecting sellers.

01-17-2025
We've been selling on eBay full time for 14 years now. For the first time in our whole career we received an fraudulent empty package return from a buyer. We contacted eBay multiple times about it and they refuse to do anything about it and went ahea...

Insidious eBay Pop-up causing people to think their credit card was stolen.

01-21-2024
This is the 3rd time I make a post about this issue. After buyers checkout and pay for an item there is an insidious pop-up which eBay has implemented (see photo attachment). We have had atleast 3 instance of buyers thinking their credit card was com...

eBay Pop-up causing HUGE AMOUNTS of cancellations

01-06-2024
This is the 2nd time I report this issue. When buyers pay for an item there is a new pop-up that "recommends" an item for them with 1 click to purchase.We've been getting about 5 buyers a day accidentally clicking this button and asking us to cancel ...
Helpful given to
Top