Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Forum Posts
Current known technical issues - updated as of 04/28/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
eBay Description iFrame Height Too Small – How to Fix?
Hey everyone, I’m having an issue with the item description iframe on my eBay listings. The height of the iframe is too small, causing my description to show a scrollbar. This makes the listing look unprofessional and difficult to read.I’m using a cu...
Resolved! UPS Insurance
Attempted to purchase UPS shipping label with insurance and got a notice in red letters that the UPS insurance was not working and "to try again later". This has been up since yesterday morning. My shipment is late, what's up??
Unable to change profile picture or update profile description on seller account
As per topic title. Profile picture and shop description won’t save.
Gift Card Redemption Outage - This code can't be applied to your order
When trying to redeem a gift card at checkout the error "This code can't be applied to your order." appears.
Simple Delivery, a great idea, implement by someone who was simple!!!!!!!!!!!!
Major issue. Web....If you choose not to use Simple Delivery, it does not allow you to input the parcel size and weight. When you add the postage, it is not calculated anymore due to the issue mentioned above. When you add the postage cost and then a...
The Search bar on the Active Listings page doesn't work
I've reported it twice using the question mark on the lower right, but haven' t gotten either a response or a fix. Without it, I have to search through all my listing pages to find an individual item. It's a pain. I need help resolving this issue or,...
Drafts.
All my current listings show up in Drafts.
eBay customer service call back representative hangs up on Google virtual answering assistant.
I'm a little bit disappointed here. This is the second time that I've requested a call back from eBay and before I even get a chance to accept the call that my Google virtual assistant answered for me eBay hangs up on the virtual assistant and has th...
Ebay Motors site issue when listing
Several reported unable to add/edit any shipping carrier or charges info. It's just not there. Seems to be motors only rn.
Incorrect EDD shown to buyer's with expedited shipping method purchase.
eBay's system recently began erroneously calculating shipping times for Expedited Shipping (2-Day Air) orders that are due to ship on Thursdays, displaying a Saturday delivery date. This is misleading, as expedited shipping methods, such as UPS 2Day ...
BULK EDIT NOT WORKING
Bulk edit loads the list, but when I click on the pencil icon to open a single listings details, the page opens to a blank page. I worked in Bulk until very late last night and it was working fine, so this is a new issue
100's of Current Drafts Deleted (3/26) - None were in warning countdown
Just noticed yesterday 3/26 that the system deleted 100's of active drafts. None of the drafts were in the warning countdown for timing out. All s/b current. No notice. Any help retrieving these in-process drafts?
Sell similar
Unable to Sell Similar items
Issues with making an offer, even on desktop
I'm trying to make an offer to a buyer and keep getting Sorry, we are experiencing a technical problem.{5533} I can't do it on the app as it keeps freezing as well, whats going on?
Resolved! Buyers Can't Buy from our store or make offers
There is no buy it now, add to cart or make an offer button on the app for any of my items. I cannot get a human on the phone. PLEASE FIX THIS!! My store has been a ghost town for days, no wonder.
