More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current known technical issues - updated as of 5/21/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
eBay messages "Buyer side" Verify your identity error
It's been like this for about 3 months now and its super annoying. I figured it would get fixed but of course, it hasn't been addressed. The issue is messaging around 10 people a day it asks to "verify" your identity pretty much you have to do a puzz...
Search engine issues
When searching a product by image it brings up things that are completely the wrong item
what the hell is eBay - MIP Support?
I got a very odd message this in my email and clueless what means "" Dear MIP Seller,As a part of implementing enhanced security measures, eBay will migrate from Port 22 to Port 2222 for SFTP connections to MIP Sandbox (mip.sandbox.ebay.com). SFTP co...
Picture search is not displaying best match
On Sunday our app was working just fine for photo search for best match and today it is showing the most random stuff from photo searches. We’ve tried clearing everything. Logging out and in. It works on the web browser version but not the app?! so f...
contacting buyers
I use the two hole pattern to mount with and the DE-250 is larger then the four screw mount pattern for the clamp plate..The DE-250 is 120mm dia and 76mm two hole hole centersThe DE-120 is 71mm dia and 57.2mm hole centers This is the message I am try...
Reentering account details in order to ship items.
As a seller, after I've entered in the updated shipping weighs and select to purchase the labels it asks me to log in again, which cancels any updates I've done and then I'm asked to update my payment method. It forces me into updating the credit car...
item purchased does not show up on purchase list
Item on my watchlist shows as "you bought this", but it's not in my purchase list
Giftcards
I have 3 brand new giftcards and I go to enter the codes and I enter them and it just asks me to enter them again. It's not telling me insufficient funds/invalid code or anything just tells me to enter the code again.I belive its some kind of system ...
My views disappeared
Hello I was wondering today is Friday May 20th and for almost a week my views have been disappearing one day I may have 5 views the next day it is 0 . Is there anything I can do to fix this I think it looks bad if someone sees your listing and been o...
Tracking UPS / PBI Pitney Bowes / UPSP not updating to delivered
Seller here - How can I get ebay's tracking to match the status of the delivery service? I try to re-add it and it doesn't work. It keeps telling me bad information. I had a recent dispute happen because eBay showed a Pitney Bowes transaction as unde...
Listing blank videotapes - "Brand" field instructions are wrong & unusable for a lot
For blank videotapes, "ITEM SPECIFICS" has a required entry for "Brand". The drop-down has "Search or enter your own". However, you can't "enter your own" because it will be tagged as an "invalid value" (red error banner at the top) when you try to p...
USPS Barcode Tracking Not Showing on Print Preview or Printing on Printer
Hi! I am selling on Ebay after a long hiatus. I am working on a MacBook and have a Rollo printer. I am accessing and printing through Chrome as I understand it's more compatible with Ebay than Safari. I did initially set my Rollo printer up when I wa...
How to disable automatic translation of listings?
This has easily become #1 reason I have stopped using eBay in the last couple of months. I am looking for something only to get results in my own language, translated completely wrong, not being exactly sure whether the offered thing is actually the ...
Sharing Listing to Facebook Error
devon@ebay @paulibeverlyhills @bigbondy The thread here has been closed due to the age:https://community.ebay.com/t5/Report-eBay-Technical-Issues/Sharing-Listing-to-Facebook-Error/m-p/34292143#M122813 I hope that we can continue our discussion here i...
Can't log in to my account
When I try and enter my email address & password on the App & then go to reset my password, I get a message saying 'Technical difficulties, please try again later'. This has been going on for weeks. I have uninstalled & reinstated the app but I still...
