Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay problems

I am having trouble Getting on my eBay account, it was not working today. I need you guys to fix it please I need something for my birthday

Resolved! Blank Extra Shipping Label

When printing labels from eBay, we are printing to a Zebra thermal printer, for the last week the labels are printing OK, but along with the label, the printer is spitting out an extra blank label behind it as if the label is 2 pages. We tried to sen...

Phone system having difficulties

Called eBay Support. System asks for phone number. After inputting number the system advances to listing 9 options for issues.Once you select an issue the system states "Wait while we transfer you to a team member" it will then read a 4 digit code. O...

Missing Messages?

Over the last week or so I've received copies of 2 messages to my email that did NOT appear in the eBay messaging system. I'm guessing there's an issue somewhere.

eBay incorrectly autoresolved seller case before return window even closed

Made a purchase recently from a seller, they sent the wrong item, and I filed a return request. Before the return window even closed, the seller opened a case claiming I never returned the item (when the return window had not yet elapsed) and eBay au...

Cannot log in

I often get a pop up having been through password, verification and 2 step verifications.It is a red banner, takes me back to the First sign on screen and says" We ran into a problem, please try again later".I also get emails suggesting a new device ...

Nutrament Energy and Fitness Drink, Banana, 12oz Cans (Pack of 12) - Bulk Deal: WHAT!!!

There are multiple auctions like this: Nutrament Energy and Fitness Drink, 12oz Cans (Pack of 12) - Bulk Deal. The price is $199.00. Are they selling 12 cans for $199.00? Or are they selling 12 cases of 12 cans for $199.00? 12 cans for $199.00 would ...

Windows Edge 127.0

I have gotten several messages from ebay saying that someone signed into my account using Windows Edge 127.0 and show location in another state. Each time I change my password I get another message saying the same thing. Any ideas appreciated

There is an active offer for this buyer or limit of offers has been reached

I am continuing to get and error message stating "There is an active offer for this buyer or limit of offers has been reached" when I try to send or respond to offers from buyers. I see thus was an issue raised in 2021 but cannot find a resolution. T...

The constant bombardment of "offers" just because I LOOKED at something MUST STOP

I have searched high and low for a way to stop the NEVER ENDING offers for items I ONLY looked at. I didn't favor them, I didn't put them in my cart.. it's unwanted, unnecessary and infuriating. I have been on ebay since 1997 (under my original user ...

Resolved! Ebay's automated help system . . .

Hi, the last three days I have had three very minor problems with Ebay but enough to have to contact live help, how many of you know where I'm going with this already? LOL, I bet A LOT OF YOU, anyway, there are six very limited help topics which do n...

BLACK DERBY NOT DELIVERED

I ORDER ITEMS FROM EBAY THEY KEEP SENDING THE ITEMS WITHOUT PUTTING IN THE LOT NUMBER ,,,ITRY TO RECTIFY THIS PROBLEM TO NO AVAIL. 400 HUNDRED LOT NUMBERS NOT NAMES SO THE MAILMAN DID WHO KNOWS WHAT WITH THE ITEM AND MARKS IT AS DELIVERED

Listing photos showing as slanted/pixelated - new problem 10/29/23

I have been listing hundreds of items this year with no issue. Today when trying to post several items, the main listing photo is showing up skewed (not rotated) or slanted, not sure how to attach an image of this for example. Any ideas on what can b...

Amount of Offers Available to Send Error

There's a little bug on the app that says I have 36 listings to send offers for but when I click into it it only says 25. I manually counted all of them and there is indeed 36 listings eligible. I then clicked the box to select all listings to send...