Report eBay Technical Issues

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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay app for iPhone - cannot view item description

I'm using an iPhone 12 mini. When I open a listing and click the link for "See full description" it does not open. The link for "About this item" on the other hand, does open. At the same time, I'm getting messages from buyers who want basic product ...

Cant sale but it will let me buy and i have made 50 plus purchases

Trying to sale my first item and when I try and sale it says hoops something went wrong it's been doing this for 3 plus days very frustrating anyways please help thank you!

Login issue from 8/19/24 Now working

This am I clicked on the sign in on my Ebay it opened to a new look w two choices. 1 was to use your password like before.2 was a link to Google which now.was a breeze , clicked on that entered my password and now logged in. Don't know if that is som...

Unable to login starting 08/19/24

Simply can not login.i get a message about I'm too fast or bot or? I have 2 win 7 64 bit pc using chrome browser, zone alarm and malwarebytes. Earlier that day zero issues, few hours later it stated. Tried disabling my zone and malwarebytes no luck. ...

a member keeps opening new eBay accounts to harass me

A zero feedback member keeps opening up new eBay account and keeps harassing me with messages daily.why doesn't eBay do anything about it. ?

Search Engine Problems

Maybe I'm doing something wrong, and maybe someone can help. I like to collect books. And I've found multiple issues while using ebay to find books I'd like to collect. 1. "exact" search doesn't work. If I search for something vaguely related to my t...

Phone number that is not automated???

Need my credit card points to transfer to my Ebay account so I can use them. I can't reach a live person to help me.

Cannot empty eBay's message TRASH folder

I don't know if I'm missing something, but I cannot empty the TRASH folder in messages. If it is indeed possible, it sure isn't intuitive.

Waiting for shipping refund

Its been more than 2 weeks an I haven't received my shipping refund from Ebay.I ordered then canceled a shipping lable. Who can you contact at this headless company when their automated system fails?

Listing price issue

I list the product the price is 38 but other buyer this price is 42 why please solve this ASAP

Sending Offers to buyers does not work

A few days ago the eBay app stopped working when it comes to sending buyers watching your items with offers. The gesture no longer functions. I updated my iPhone, restarted my phone, restarted the app, etc. I have tried everything except deleting the...

Advance Search takes me to Ebay Motors

When I try to do an Advance Search, it takes me to Ebay Motors, every time.

Resolved! Ebay website technical error, can't make a purchase with a coupon

Hi there, Third day trying to buy the bundle on this page:https://www.ebay.com/itm/134671118989There is currently a 20% off coupon available, but I can't apply it. I have not used this coupon before. I contacted eBay by chat, and your representative ...

Disabling CAPTCHA Nonsense

For several weeks now (and not ever before) I’ve been challenged by a CAPTCHA when attempting to access my feedback record (after I’ve signed in to my eBay account). I’ve been a registered user since 2001. The CAPTCHA has been a minor nuisance, but t...

Ebay

Ebay is saying I'm a **bleep** robot or AI bull**bleep** I'm just trying to buy a pair of shoes. Oh select the pictures that match sorry you must be a robot **bleep** ebay. I even made a **bleep** account for a computer generated system to say chose ...