Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Hi they can't find my order number

They can't find my order number even I gave the email and order number because I guest check out

Resolved! Unable to report an item as "not received"

When I try to report an item as not received, I get the attached error message. The packages were reported as delivered in tracking, stating it was put on my porch. But they aren't on my porch. I try to report that and I get the above error when I cl...

Selling item defaults to .01 when posting from mobile app regardless of the amount. Uninstalled and

Selling item defaults to .01 when posting from mobile app regardless of the amount. Uninstalled and still the same issue

Print Packing Slip link broken

The link below on the "Label Created" page no longer works nor has for the past 4+ days. Causes potential user errors jumping around trying to produce packing slip. Print Packing Slip

Refund Buyer Button Not Working Even Though Funds Were On Hold

Refund Buyer Button Not Working Even Though Funds Were On Hold. Every time I tried to Refund a Buyer, EBAY kept saying that the transaction did not go thru and I should try again. Can EBAY fix their problem?

Listing prices not what i am putting in. Its always way lower even if i revise it to the higher pric

If I list a card for 8 dollars it posts as$ 1.45 ish

Notifications are not displaying

I have multiple notifications that are showing but when I click on the tab its states the notifications are empty, this just started today.

Lost Filter Capabilities Again

When searching Bottles pre 1900 all the categories have once agin lost the filters to see sold and all other options. Why can we not keep this working for more than a week. Worthless venue I'm paying fees for. Just so sick of this weekly changes and ...

Website display corrupt. Tablet Android, portrait mode.

The display of the website on the offer pages is incorrect. This affects the "Item specifics" section. And only in portrait format on a tablet, Android (tested on Chrome, Opera browsers). The content is barely legible. Column display fails. Everythin...

Login difficulties

I cannot log into the app it has been over a week now all I see is technical difficulties please try later,I have contacted ebay and they were unable to solve the issue ,uninstalled reinstalled app removed cache from phone how frustrating

prices

I have two prices on my older/ending soon items. My low/correct price still showing in my active listings in the seller hub, but the prices displayed in my store seem to be inflated. Newly listed items are not affected by this glitch.

Glitch

I've been having the same glitch since the end of last year. I've called and contacted eBay almost every month since it started. Now we have a new glitch that prevents buyers paying for their items. I've tried to get in touch with eBay about it but, ...