Printing 4x6 format problem on ebay.ca (PC)

[marksantique]

When I create a shipping label (with a pc) and set it as 4x6 format, the pdf always comes out 8.5x11 with the 4x6 format on it. Impossible to print the label with a 4x6 printer. The only way it can works now is buying the label directly with the ebay android app and printing it with the phone or sending the pdf created by the app via email.

Any advices with this issue ?

[wastingtime101]

So far I haven't seen other reports about this.

Are you using single labels or bulk labels? You may want to try bulk if using single labels and vice versa.

I also suggest posting this on community.ebay.ca as this is the .com forum and the issue might be site-specific @marksantique .

[marksantique]

Thank you for the fast answer. Ill try on the ebay.ca community.

Have a nice day