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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Store not showing product to customer

Hi everyone, I’m having an issue where some of my products in my eBay store, Wiszen (https://www.ebay.com/str/wiszen), aren’t visible to buyers. I’ve checked my listings and settings, but everything seems fine. Has anyone else experienced this? Any a...

buy one get one coupon and other coupon issues

Recently I noticed the following issues starting with the buy one get one %(some percentage off). Just some context I sell low end sports cards and this deal gives me a fairly good sales lift. However, when buyers purchase multiple cards it splits up...

Automated Assistant not Working

Hello, I try to contact eBay about a problem I have. I tell the automated assistant a short description of the problem and ask to speak to an agent. It then sends me a link that says "Send us an email". When I click on this link, an "Error Page" open...

Resolved! Error: No supported browser found to open the link

When I click on CHECKOUT I get the above message to pop up. I paid for some items a few days with no issues and I cannot figure this out. I use Google Chrome as my browser. I can get to PayPal through my app or website, just not through the button on...

REQUEST: Hardware-based 2FA (i.e. Yubikey, OneKey)

eBay Staff -Please consider offering a hardware-based, 2FA option via Yubikey, etc. I despise smartphones (and apps in general) SMS or Text-based 2FA to a cellphone is vulnerable to SIM-swapping. Much appreciated

Not able to purchase a shipping label or use USPS labels

After entering shipping size and weight, once I click puchase, it gives me an error. Plus, not able to purchase USPS labels?

ebay marketing page is malfunctional

What ebay has now coined the "discount" section of the marketing area of my ebay for sellers is not working properly. The persistent issue of it saying "...We're working on it" was bad enough, but now I can't copy a former discount as each time that ...

AI is being scammed by seller by not able to recognize seller will not send shipping label

This is a scam, seller sold me a falsely described product and will not send me a return label. I purchased this model of the lungs to be human size and the size of a child/baby- worthless, unable to teach in classroom, not life size. I immediately r...

Shipped Item not showing as delivered

Recently sold 2 items to the same person, I shipped them together and verified they got both items, they stated they did but I have a delivered status for one of the items but not the other, what can I do about this?

NOT RECEIVING EMAILS WHEN ITEM IS SOLD OR LISTED has anyone else had this problem STARTED today

FROM 3/3/2024 WE HAVE NOT BEEN RECEIVING EMAILS NOTIFYING US WHEN WE HAVE SOLD AN ITEM OR HAVE NEWLY LISTED AN ITEM, AND EVEN PURCHASED AN ITEM getting no help from Ebay and have checked all my preferences and emails as suggested IT MAKES IT SO HARD ...

Can't list anything on my template

Fill in template including photos and press list item. Everything disappears and a wave of light rolls across the screen. I go back into resume draft and fill in everything again. The same thing happens. It did it yesterday also but cleared up after ...