Report eBay Technical Issues

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Purchased item

I purchased an item from Ebay but it is not showing up in my purchases. I need to return the item, but can't because I can't find it on Ebay. How do I get my purchase put in my purchases file?

Ebay Seller Capital Application Not Working

I've been on Managed Payments for a couple months, and have tried a couple times this morning to get offers for Seller Capital https://pages.ebay.com/sellercapital/ but when I click submit it just goes to a generic "thanks for returning" with contact...

E-Bay Checkout Glitch?

I'm trying to pay for an item that the seller accepted my counteroffer for, but when I go to my cart and hit pay it's saying "This item is gone but there's more to see" So it's not letting me pay for it

Resolved! my ebay only shows items on .co.uk website but i list in .com

i have 1 current item listed, and its only visible on the .co.uk website. if i access to my page .com/usr/portocollections shows 0 items, while .co.uk/usr/portocollection it shows up... How to fix this?! i want my item to be shown everywhere. this is...

Can't add phone number to old account

I am a longtime member and never added a phone number. Now I'm trying to sell and have to give a phone number for verification. But there is no way to add one. If I go into Account Settings, there is no box for phone number under Personal Information...

Contacting sellers

Why is it that the message box does not work when trying to contact a seller? Doesn't work for anyone that I try.

How do I delete unwanted "Seller Offers" from my summary page?

I have received two unsolicited offers from sellers, I am uninterested. Further, I want to remove these offers from my summary page. There is an option to DELETE these offers, and check-boxes next to those items, and next to the DELETE button. Unfort...

Resolved! Printing an Ebay label to a label printer

For years I have been able to print an Ebay label and choose which printer it goes to.For the last week to ten days, when I hit print Ebay generates a label that is laid on a 8" x 10 " layout. Changing the printer does not change the label so I have ...

update personal info

howdy i am old. attempted to update personal infocomputer says will send text codes /. two hours no code

Resolved! New search feature is absolutely horrible

I don't know who approved the new search feature but they should be fired. I'm searching for a shoe and I'm getting 500 thousand results for shoes that have nothing to do with what I'm searching for. This is frustrating looking for things now and bor...

Printing Lables with Firefox, too many steps

I'm not really having a technical issue but more of an inconvenience and just wondering if there is a way to make it more like Chrome.When i purchase a label in chrome, it takes me to the purchase confirmation page (or whatever it's called) and autom...

New Message Format: how to send a message

This really isn't a tech issue, but many people think it is so I'm posting here for lack of a more appropriate forum. A lot of people come here confused about how to send a message using the new message format rolled out in 2024. Because this questio...

subcategories not showing up on desktop

Shop by category doesn't work properly on desktop. I like to use the "shop by category" tab at the top left and then browsing sub-categories on the left.Since I can't find the sub-category, I can no longer browse but if I click on a product I can see...

Seller Hub/Product Research "Our server failed to respond to your query"

Anyone else getting "Our server failed to respond to your query" when they try and do searches in the Seller Hub > Product Research page?

Concern Regarding Customer Support System

Dear eBay Support Team, I hope this message finds you well. I just wanted to share some feedback regarding your customer support system. In certain situations, I am concerned that the current system may unintentionally support scammers, which feels a...