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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Are non functioning captchas preventing use of the site? Ebay contact phone #?

Captchas aren't working. Can't use site at all.

" Listings not eligible for offers "

I currently have 2 items that appear within SellerHub as eligible for offers, but when I attempt to send offers I receive an error that states "Listings not eligible for offers.". This has been ongoing for about 6 months and the list of items impacte...

Trying to list a car to sell. When draft is saved, I can't get back into the listing to finish it.

Trying to list a car to sell. When draft is saved, I can't get back into the listing to finish it. What's going on? Did eBay delete the draft?

"Awaiting Payment" not showing on Seller Hub overview

Twice this week, and currently right now as of this writing, we accept offers, but the order awaiting payment is not summing up on the Overview of the Seller Hub. Also, from seller hub, drilling down through the Orders menu to the Awaiting Payment, t...

Issue with offers

Attempted to accept an offer approx 6 hours ago and item is still stuck in limbo. Item does not show up in oders, awaiting payment, or sold. When I go into the message to review offer there is no oprion to do anything.

Verify I'm Human - Enough with the Penguins

I have identified the Penguins enough. Please give me other animals to click on. I feel like I'm in a rut. Give me some giraffes or tigers, anything for a little variety.

Not Receiving Email Notifications

I opened a new seller account a few months ago. Sold an item and got an email notification.A month later, I sold another item but did not receive an email notification but noticed a sale through logging in. I have not changed any account settings bew...

Unable to accept offers

I cannot accept offers - page goes blank.As a whole offers have died, been screwed up for A WEEK. I normally am able to send around 50 a day; I have maybe 5 a day now. BUT in the last 24 hours I cant even send offers to those few.This is getting so m...

Resolved! Active listings not matching Store Listings

Good morning! Please add me to ALERT15129 - my store active listing count from the Seller hub is 587 however when I look at my store listings the total shows as 572. Screenshots attached - Thank you in advance for your help.

We looked everywhere. Looks like this page is missing. If you still need help, visit our help pages

When I open it with another browser, the webpage works fine! It's been several years, but this problem hasn't been solved yet! What kind of engineers does eBay have?! I am also a software developer myself, and I find it hard to imagine that such a se...

Account been using by someone else

Hello guys.! I need help with my ebay account.i lost my phone recently. I go to police to report the case.but still I didn't find my phone .so After that i buy new one. To buy phone cover I log in to my old ebay and then I saw there have done couple ...

MY ACCOUNT IS GONE WITH EVERYTHING I HAVE BEEN SELLING

PLEASE HELP!!!!!

Seller Names Removed from Search

On one of our computers, the Seller names have been removed from the search and replaced with the word "Seller." -I have tried toggling the "Seller information" button found under customize. This removes the word "Seller" as well as the rating from t...

VERY IRRITATED THAT I AM NOT ABLE TO CONTACT A LIVE PERSON FROM EBAY ANYMORE. SUCKS!!!~

Anyway no one to ask questions anymore!!! I wanted to look at my purchases. None are showing!!! WHY? I want to look back on one particular purchase I made. I believe I was a little mislead and would like to investigate. I guess I am going to need to ...