Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can’t access shopping cart

I have several items in my cart but they are not showing up

Problem

I can not see my basket

Ebay Listings keep freezing when I click "List Item" or "Save as Draft

Ebay Listings kept freezing when I click "List Item" or "Save as Draft. I realized that if I had another Ebay tab open it would froze. Once I closed the other Ebay tabs while listing items, it stopped freezing. Thought I would post this in case other...

Ebay Live Chat has been down for a few days

I've been trying to get online to chat with live support, but it's been unavailable. I prefer the chat since I can reference the transcripts. Has anybody encountered this? Or had other issues like this?

Resolved! Problems With Photos

Is this a problem with my computer or with eBay photos? When I upload my photos from my computer to my eBay listings, the photos do not show up, only the number. Like for example, it shows DSCF0371 and not the actual picture of the item. Because of t...

eBay app for iPhone - cannot view item description

I'm using an iPhone 12 mini. When I open a listing and click the link for "See full description" it does not open. The link for "About this item" on the other hand, does open. At the same time, I'm getting messages from buyers who want basic product ...

Cant sale but it will let me buy and i have made 50 plus purchases

Trying to sale my first item and when I try and sale it says hoops something went wrong it's been doing this for 3 plus days very frustrating anyways please help thank you!

Login issue from 8/19/24 Now working

This am I clicked on the sign in on my Ebay it opened to a new look w two choices. 1 was to use your password like before.2 was a link to Google which now.was a breeze , clicked on that entered my password and now logged in. Don't know if that is som...

Unable to login starting 08/19/24

Simply can not login.i get a message about I'm too fast or bot or? I have 2 win 7 64 bit pc using chrome browser, zone alarm and malwarebytes. Earlier that day zero issues, few hours later it stated. Tried disabling my zone and malwarebytes no luck. ...

a member keeps opening new eBay accounts to harass me

A zero feedback member keeps opening up new eBay account and keeps harassing me with messages daily.why doesn't eBay do anything about it. ?

Search Engine Problems

Maybe I'm doing something wrong, and maybe someone can help. I like to collect books. And I've found multiple issues while using ebay to find books I'd like to collect. 1. "exact" search doesn't work. If I search for something vaguely related to my t...