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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

invalid photo error CLERR002

keep getting this message. Cannot upload photos to eBay listing. Just started after an upgrade. HELP!!!!!

Resolved! eBay collected Denver, Colorado sales tax too high

Today on 3 auctions won by a buyer in Denver, Colorado and paid for separately, eBay charged a sales tax that was twice as high as it should have been. The sales tax rate for Denver is 8.81%. One example, the order totaling $2.62 was charged a sales ...

Watchlist "Note to self" not saving(?)

Watchlist "Note to self" looks like it works and it even looks like it saves but when the page is refreshed e.g., to see if the bid has increased, all of the Notes disappear. Does anyone else experience this or is it just me?

Resolved! Accept Offer not working

I am trying to accept a buyer's offer on an item. Unfortunately, when I click the "accept offer" button, the page simply blinks. Link doesn't work at all.

Since 12/6 on Seller Hub my bottom scroll bar is missing.

Bottom scroll bar is missing in my Seller Hub. I can't scroll to the right of each column so all can see the full info on all my listings. I've tried clearing the cache, and cookies, updating, and restarting.... nothing. I use Google chrome.

Not receiving SALE notifications

For the third time in a row, a buyer has sent a message asking why I haven't sent an item them purchased. In all three cases I never received an email notifying me of the sale and there is no Sale notice in my Messages. As a small dealer I don't expe...

Drop down menus not working. Please help.

Hello. My drop down menus have not been working for quite awhile. I thought the issue would resolve itself but no luck. Anyone else experiencing this problem? Any ideas on how to fix it? It is not my cache. That deletes automatically. I tried a diffe...

I can not respond to Buyer's Questions or Messages

As of today 9-30-21, I can not respond to any messages or questions that buyers have about my items. I now get a ebay unexpectedly closed the connection error message....... EBAY PLEASE FIX WHATEVER YOU DECIDED TO CHANGE ON THE BACKEND so I can commu...

Breadcrumb Navigation Titles on Sports Card Item Listing Are Incorrect

This is the category I chose in the listing tool form, clearly says "Trading Card Singles", but when the item page itself is viewed the navigation link says it's in the "Sealed Packs" category:

Unable to Search in active listings for the last two days.

Big issue for us who have a lot of listings. Anyone else have this problem, Other eBay searches seem to be working.

Offer Box is Grayed out in Google Chrome

Like the title says, the Offer Box is grayed out in Google Chrome and has been for me for about 2 years now, I have to switch to Microsoft Edge when making Offers. Any Help would be much appreciated. My PC: Windows 10 is up to dateBrowser: Google Chr...

New Payments Reporting - 3 Errors on eBay Standard Envelope Label for Combined Shipping

Previously for a combined order using an eBay Standard Envelope Label, eBay Payments showed "Shipping label for order no. 05-11771-81051" and provided all correct information. Today, July 4, for a combined order using an eBay Standard eBay Standard E...

Endless loading on one specific seller items

Hello Ebay, I have one seller in particular whose items are endlessly loading.Here is an example: https://www.ebay.com/itm/156272391012The seller's name is 'ChanthaboonGem'And it is only the case for this particular seller and all of its items.I trie...

Resolved! Technical issue in cart. Cant sign in to Paypal to use Four-Pay. Button just say "complete purchase"

I want to sign in to PayPal and choose 4-Pay, but the blue button in the cart just says "complete purchase" and when you hit it, which I did by mistake, it automatically charges Paypal, without you signing in and choosing your funding source. I had t...

Pages Not Fully Loading - Refresh Completes teh Page

I have been noticing over the last 6 to 8 weeks that Seller's pages I view (including my own) often do not fully load. In my case, the page appears to load fully but the 2nd and subsequent photos and action buttons are not actionable. When I click th...