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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Error: No supported browser found to open the link

When I click on CHECKOUT I get the above message to pop up. I paid for some items a few days with no issues and I cannot figure this out. I use Google Chrome as my browser. I can get to PayPal through my app or website, just not through the button on...

REQUEST: Hardware-based 2FA (i.e. Yubikey, OneKey)

eBay Staff -Please consider offering a hardware-based, 2FA option via Yubikey, etc. I despise smartphones (and apps in general) SMS or Text-based 2FA to a cellphone is vulnerable to SIM-swapping. Much appreciated

Not able to purchase a shipping label or use USPS labels

After entering shipping size and weight, once I click puchase, it gives me an error. Plus, not able to purchase USPS labels?

ebay marketing page is malfunctional

What ebay has now coined the "discount" section of the marketing area of my ebay for sellers is not working properly. The persistent issue of it saying "...We're working on it" was bad enough, but now I can't copy a former discount as each time that ...

AI is being scammed by seller by not able to recognize seller will not send shipping label

This is a scam, seller sold me a falsely described product and will not send me a return label. I purchased this model of the lungs to be human size and the size of a child/baby- worthless, unable to teach in classroom, not life size. I immediately r...

Shipped Item not showing as delivered

Recently sold 2 items to the same person, I shipped them together and verified they got both items, they stated they did but I have a delivered status for one of the items but not the other, what can I do about this?

NOT RECEIVING EMAILS WHEN ITEM IS SOLD OR LISTED has anyone else had this problem STARTED today

FROM 3/3/2024 WE HAVE NOT BEEN RECEIVING EMAILS NOTIFYING US WHEN WE HAVE SOLD AN ITEM OR HAVE NEWLY LISTED AN ITEM, AND EVEN PURCHASED AN ITEM getting no help from Ebay and have checked all my preferences and emails as suggested IT MAKES IT SO HARD ...

Can't list anything on my template

Fill in template including photos and press list item. Everything disappears and a wave of light rolls across the screen. I go back into resume draft and fill in everything again. The same thing happens. It did it yesterday also but cleared up after ...

Typing Messages on my I Phone V, the screen moves after so long and you can't see where you are at

When typing in Messages on my cell phone, the screen moves without me doing anything and you can't tell where are at!

seller

How do you report a seller for not good service?

Suspended account

I don’t know why my account is i definitely suspended. I was a 150 star seller and I want to start selling again. Can’t you please help me?

Contact Seller not working?

When I click Contact Seller on a listing, I make it to the first screen where I can select a reason, but when I again click Contact Seller to get to the message compose screen, I'm instead taken to a blank screen with just the eBay navigation bars on...

After accepting an offer from buyer “ agtn “ the transaction gone into a “pending status “???

Nothing on my receiving nor sent but did have on “my pending “ via my messages.

Stuck in Loop as eBay is trying to "optimize" my searches

Very strange and frustrating behavior. Let's say I search for something (category sports cards) - first, eBay wants to optimize my search results which usually sucks and removes items I want to see. So there's your first point of feedback your optimi...

redirect to main page bug

I"m using firefox and every time for the past few weeks now, I get redirected to the main opening page on ebay. I have to page back to get to where I originally wanted to be. This is getting to be very irritating. I would have thought it would be fix...