Report eBay Technical Issues

Forum Posts

Sorted by:

My Bids are not being displayed, only the offers I've received or declined.

Unsure how to remove cookies. Only started when the 'Install the Mobile App' pop-up began AGAIN. Thanks

Shipping Label Formatting

Everything has been working fine. I purchase and save my, label then import it from my google drive and then print it using my thermal printer. The default size has been 4x6 and never an issue. Suddenly tonight, I bought my label and it came up looki...

Ebay Bucks Menu Option Still Showing in My Ebay

Even though I don't have any Ebay Bucks, I still see an Ebay Bucks menu option on 1 account but not another. It's not in the drop down menu of "My Ebay" but rather in the My Ebay Menu when I check my Watchlist.For some reason, the Watchlist on that a...

Resolved! Revising my listing

I was revised my listings photos on 1-18-24. I added 2 additional photos. Now my listing is showing Duplicates of all my photos. I am unable to remove the duplicated photos it's showing all photos are locked.

Shipping Labels Generated as 4x6 but Preference set to 8.5x11

Starting on Monday, January 13th all of my USPS Ground Advantage labels are being generated in 4x6 format (portrait in top left hand corner) instead of 8.5x11 (horizontal on top). Is anyone else experiencing this issue and what can I do to resolve it...

eBay messaging not working (UK)

Cannot contact seller following a purchase, and seller cannot contact me. Same problem across different browsers and the app, and has been going on for weeks. Can see the dialogue box to make contact and "send copy to email" tick box, but after click...

Preview is not working - using multiple browsers

When trying to preview any new or old listing it is:1. Taking almost 3 minutes (the spinning infinity circle death just spins and spins)2. When the spinning is over I get no preview but a messed up looking screen: I have been using Foxfire, then I sw...

Annoying pop-ups

Could ebay marketing tone down the extremely annoying "$5 off" pop-ups that keep coming up after each new page view? Annoying your customers is not the best way to get their business.

eBay Store Newsletters Not Using Current Sale Campaigns

Hello,I recently started a sale markdown campaign and wanted to promote it with a store newsletter. Each time I try to populate the newsletter by selecting the active campaign, I see a red warning at the bottom that says none of the items are eligibl...

Not receiving messages from buyers

I have been selling on eBay for years and recently buyers are saying I am not responding to there messages. Problem is I have not received any messages from them. This has happened twice in the past few weeks. Is anyone else having this issue?

Help

My iPad is up-to-date with iOS 17.0 but my eBay app is still telling me I need to update it and when I go into setting it doesn’t show any up date needed for my eBay app. how do I fix that

I can't report an item that has not arrived

Like the title, I bought an item and the seller didn't send it. I tried reaching out to them and messaging about it, but I haven't received a response at all. I even tried cancelling the purchase, but it was too late to do it by eBay's standards. The...

Never ending loop in Captcha "Verifying me human"

Went to by several auto parts but I am put in a never ending loop to verify I am human. I can make it to checkout or see the summary of what I am buying. The seller emailed me a discount and eBay put me in another never ending loop to verify I am hum...

Listing Button Broken.

So I mainly use Firefox and ever since this morning when I go to create listing type in the title then hit search magnifying button it does nothing no matter what I do it doesn't work. I tried clearing cookies and my cache and still the same. Restart...

Resolved! Shipping label printing greyed out

...On 01/16 a customer purchased a semiconductor. The buyer apparently has entered more characters in a field within the "Personal Information" area or call it Profile. Next to his complete name, he also added which department he wants item sent. Suc...