Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot revise active listings

Interacting with any listing returns error for the past hour. Anyone else?URL: error?reason=createOrGetDraft:undefined:XS_CALL_ERROR Page:"Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again l...

Bulk printing error when going to bulk print list

When I click on my notification that I have items to ship, and it tries to go to the bulk printing screen, I get this message:Bulk label printing errorUnexpected error encountered when fetching order list

Promoted rate dialog box broken on listing page

The listing page has apparently been updated as evidenced by the new photos dialog box. That works, but the dialog box where you input the desired % for your promotion does not allow you to enter a value with one digit (i.e. you can't enter 9% or low...

Contact seller with question

All of a sudden I am not able to click on contact seller. This just happened when EBay updated some features.

Photos reorder when I List or Save for Later

Is anyone else having issues with their photos reordering?I take the time to order them as I want, then they reorder themselves back to the original order when I List or Save for Later.This only happens on my desktop, not the app.This is probably the...

Becoming or joining the Ebay Partner Network (EPN)

Hello! I'm hoping someone can assist me in this significant matter. I've made multiple attempts to sign up through the (EPN) group to sell products from my website but have not yet received any responses on whether it was approved OR rejected to do s...

Resolved! No option to rearrange pictures

Since yesterday, 27/08/24, it is not possible to rearrange photos, only the main photo. For me it's difficult to arrange photos when I adding them. The earlier version of photo processing was very good and clear, now it takes more time. Is it just te...

Resolved! Unable to remove an unsold listing from list in seller hub

I have one item in my "Manage Unsold Listings" that I cannot remove or delete. There is a message that it was removed for violating eBay policy. I received the policy violation notification from eBay on June 11th and I have never tried to relist it. ...

Failed to publish offer "Invalid <ShippingPackage>

Trying to publish a test offer in production and getting invalid shipping package. I think my InventoryItem and FulfillmentPolicy are set correctly. Anyone notice anything wrong here:getInventoryItem: ```{"sku": "DH8015-002_6_NWB","locale": "en_US","...

Shipping calculator is incorrect for USPS ground advantage 1 lb

The shipping calculator shows discounted amounts for USPS 1 lb standard size package as 6.66 6.40 6.09, however the rate on the create label page is almost $2 more. I've checked another discounted shipping page and the rate for this type of package i...

Printer-friendly page missing line item

I purchased two DVDs from a seller's lot of DVDs; I selected one DVD from the drop-down and clicked "Add to cart", then selected the second DVD from the drop-down and clicked "Add to cart" again, then went to check out. After the purchase was complet...

Resolved! Count of Listings in Store not matching count for Active Listings?

I've been tracking our store count for the past several days... but the reported # of listings in our store... is continually about 30 items less than eBay indicates for our "Active Listings." As it's apparent that there is no "technical help" option...

Blocking a buyer does not accept entry. Nada

Blocking a bad buyer does not work or accept entry....Please I do not want mercenary responding to this issue to tell me it works. It does not. I am not a computer illiterate. I have been with computer coding since 1982...

ebay refused to connect to my bank

Hi, so I have sold a item on ebay but ebay wants to send me micro payments and it comes up with I need to verify my bank details so i do so and when i click to resend the details it comes up with "ebay refused to connect :(" every time I do it no mat...

what is the email for a formal complaint to ebay regarding an ebay glitch in buyer returns

There is a huge technical issue, with buyer returns, it allows the buyer to upload the tracking details or ebay closes the case , and you get to keep the item. and get no refund, and then cannot contact ebay via phone.I received a faulty damaged free...