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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

background remover tool on app and website doesn't show eraser or pencil

When I use the background remover tool on photos, in app and on website, it removed the background, but the eraser and the pencil have disappeared. No way to make corrections. Is this just me?

Authorized user on business account can't see their own listings

A few months ago, I was made an authorized user on a (charity) business account so I could help make listings for them, but then I had trouble accessing my own account information. Most of the time, it either showed me the business' listings, or told...

Pardon our interruption something about your browser made us think you you were a bot, lol

This interruption is doing my nut in. I cannot sign into ebay, after half a dozen pages moves, it's driving me insane, come on tech team sort it out, you're loosing millions.Pardon our interruption...As you were browsing eBay, something about your br...

Getting a you are a bot message when logging into eBay - multiple times

I have gotten an error message from eBay saying that they flagged my browser as a bot after logging into my eBay account. I have 3 accounts that I need to work on each day. This happened a few days ago and I could not access accounts on eBay for two ...

Unable to Load Preview of Drafts

I've cleared cache but still can't load the draft previews in Chrome. I get the message in the attached photo - "signin.ebay.com refused to connect".

CANNOT access "Selling" page link

I CANNOT use the "Selling" link it is FROZEN and does nothing.I access ebay using my ANDROID PHONE and the Microsoft EDGE BROWSER. I do not use the ebay app.I have cleared cookies, I have deleted browsing history, I have cleared the cache for EVERY a...

Forced autopay for bidding items caused duplicate shipping cost

Forced autopay feature seems to be rolled out on my account. This caused all bidding items, which are usually combined for reduced shipping cost, to have separate shipping costs. Seller cannot figure out how much to refund. Buyers may sometimes forge...

Why Does This Page Load So Slow?

What is the matter with this forum?

Why can't people search for my store by name

Why why why

Resolved! One item with 4 delivery notifications

I purchased one single item but received 4 eBay delivery notifications using 2 different carriers. One delivery notification even preceded the order date. How can an 'intelligent' system allow such obvious errors and tracking falsification by my bogu...

Someone inside of eBay is using my account without my permission. eBay has employee security lapse!

Please see my original post, as well as the selected 'best answer' which explains exactly what is happening with my account (and I assume others): https://community.ebay.com/t5/Buying/Someone-inside-of-eBay-is-using-my-account-without-my-permission/t...

Getting error message when trying to change account info

Just relocated from HK to NC but can’t seem to get my account details updated. Allowed me to change address but still shows HK on the top of the page. Error message pops up saying this action can’t be done at this time. I’ve been trying for the past ...

Confirm bid button didn’t work!

I just bid $5000 on an item with seven seconds left by hitting the confirm bid button that came up - but eBay didn’t take my bid and the item sold at starting bid for $2000!!! I am beyond bummed as I had excitedly waited 10 days to be able to bid.

Markdown Manager is broken, can't add items to a sale.

For the last few days I haven't been able to add any items to an existing sale, I can only create new ones. I regularly need to move items around to different discount levels as I'm sure a lot of people do, this is making things a real headache. Once...