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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Why do I have to enter the pickup code on every digital item (new policy??)

Is anyone else having an issue with this? I used to be able to mark as picked up and never had a problem. I sell digital items, so, there's no in person meeting. It's making a ton of extra work for me and for customers. Recently, one of my most frequ...

I can't upload photos to Ebay community.

I have been trying to reply to a community post with photos, but no matter what I try the photos won't upload. I am attempting the drag and drop method as I'm not sure what the fields in the camera icon require.I converted the photos to jpeg, but not...

EBAY! STOP SENDING ME NUDE PHOTOS! I AM POSTING HERE BECAUSE I COULD FIND NOWHERE TO MESSAGE EBAY.

I DID NOT REQUEST NUDE PHOTOS AND AM UPSET TO BE GETTING THEM. THIS IS AN ONGOING PROBLEM! STOP!

Notification Won't Go Away on Desktop nor Mobile App

A buyer accepted an offer, I shipped the item days ago, yet on the desktop version I keep getting the notification that my counter offer was accepted. I will get this notification each and every time the page is refreshed, search for an item, or plai...

Unable to respond to offers

I'm getting a message for an offer, and when clicking on Respond Now all I get is a Ebay header with a search bar the rest is blank. I cleared all cookies ect did not help. Any ideas?

Update

can not update the iPad, the iPad will not accept the EBay update .

PLEASE PLEASE fix the "make an offer count - visuals" They don't go away...

I have quite a few "make an offers" on a daily basis, but after you make the offer and the off shows sent, the "item" in the "make an offer" DOES NOT GO AWAY, you can even keep doing it and it still won't go away. The problem seems more pronounced, r...

Resolved! Can't upload photos in listing form starting 4/4/2024

Starting on Thursday, April 4, I have been unable to upload photos in the listing form for new listings. Shortly before that uploading photos worked normally. When it stopped working, I tried several more times to upload the photos to the form with n...

Ebay standard envelope not filtered by approved category when posting

Listings allow you to choose ebay standard envelop regardless of category with no warning or filtering. On going to print label Ebay Standard Label will be greyed out due to " not available for this category " If Ebay's label system can filter when E...

My Shipping and Payment options have been changed overnight and are worthless. HELP!!

I woke up to the attached screen shot. Options turned into "managed" and I can not figure out how to change it back. I may have accidently did something, but when I went to bed it was fine and when I woke it was like this. It's really bad timing too ...

Old email address.

Ebay has an old email address on file that I no longer use but I can't replace it with my new one. I still get messages although they may be delayed a little.

I keep getting a pop up that my counteroffer was accepted

I've already shipped out an order I had gotten, but since the buyer bought it, it was saying on my main screen "paid shipped now" even though I had shipped. This lasted a few days and finally today that went away, along with the constant red 1 notifi...

Stuck Notification Popup - Counter Offer Accepted on website WILL NOT GO AWAY!

I have a corrupt data issue it feels like? Last night I got a slide out popup on the RHS of the seller interface letting me know a buyer had accepted a counter offer. Fine, I dismiss the popup by clicking the x and move on with my seller tasks. And t...

Agent

Need to speak with agent

I get a header page only when responding to a Best Offer.

I respond to a Best Offer and cannot reply because all I get is a header for the response page. No body. It happens intermittently at times and all the time right now. Anyone else having this problem?