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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

ebay technical issue

I need to retrieve my return label; but due to technical issues on ebay behalf, this process has been a challenge.

Ebay account

I cannot sign into my ebay account on the app it’s just closing the app every time i sign in ! Ok on the safari though ,, please help , ive tryed everything to resolve this including deleting app and restarting phone but nothing works now for 3 days ...

Firefox all of a sudden and only specific auctions, not loading photos and 'explore related items'

Firefox is up to date, and hasn't been updated in about 2 weeks, so it's been stable. 3 days ago, on certain auctions, I haven't been able to view zoom on photos, or click any photo other than the 1st one. on these same auctions, the 'explore related...

Cannot change shipping address

I cannot add or change my shipping address

I can't add or change my shipping address. I keep getting the error message "Something went wrong. Please try again later."I'm doing it from a browser.

Issues this morning

Cannot download the active listings report. Many listings show broken images. When the listing is pulled up, the main image is now the second image and the first, broken image didn't exist at first. New feedback program does not have any responses, o...

Mobile app's Trading Card Scanning Tool not working?

I've been trying to get some new Magic The Gathering cards listed, but the handy card scanning tool in eBay's mobile app hasn't been working correctly for the last few days. Normally, it works great and is a good way to set up listing drafts. The las...

eBay removed my needed ability to search within my item descriptions.

All of my listings are cataloged via information contained within their listings, and I very badly need to be able to search within my listing descriptions (as I have always been able to do). Did eBay hide this search ability somewhere, or delete it ...

"New" Seller Hub Layout, Performance Tab Shows Empty Box For Listing Photos

See screenshot, some load fine and the URL displayed when the image is hovered over does link to the correct page, but on listings where the photos do not show up I get the URL in the picture.Happening on Chrome, have not checked other browsers.

Something wrong message PHOTOS...Ked's Shoes. Uploaded other brand earlier today. any idea's?

4 Photos, JPEG format, 3 mb each...any ideas why I get "Something Wrong" PHOTOS message? Won't list.

eBay Deleted Items from My Saved Lists

Did eBay delete anyone else's items from their custom saved lists? My stuff was there a few weeks ago. I'm really peeved, there's no way I can remember all the items that are there for inspiration, etc etc

eBay problems

I am having trouble Getting on my eBay account, it was not working today. I need you guys to fix it please I need something for my birthday

Resolved! Blank Extra Shipping Label

When printing labels from eBay, we are printing to a Zebra thermal printer, for the last week the labels are printing OK, but along with the label, the printer is spitting out an extra blank label behind it as if the label is 2 pages. We tried to sen...

Phone system having difficulties

Called eBay Support. System asks for phone number. After inputting number the system advances to listing 9 options for issues.Once you select an issue the system states "Wait while we transfer you to a team member" it will then read a 4 digit code. O...

Missing Messages?

Over the last week or so I've received copies of 2 messages to my email that did NOT appear in the eBay messaging system. I'm guessing there's an issue somewhere.