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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Keurig Coffee pot. The item was not a authentic keurig, furthermore ot does not work.25121

order # 25-121-01465 item #235659563639. Also the coffee pot does nor wprk. I agreed to receiving half of my money back, the Seller wishes for me to return the item, that will; not work, since it would cost mr about #20.00 in shipping, plus transport...

ERR_EMPTY_RESPONSE

I cannot access https://www.ebay.com. I have tried using different browsers: Chrome, Brave, Mozilla and Edge, and I cannot access ebay.Could you tell me how to solve the issue?Is it necessary to install an Ebay digital certificate?

Money back guarantee

They cancelled my order and I'm getting money back guarantee how accurate are they promised to get my refund back to me it says 3-5 business day is THIS refund really garenteed it's been 1 day so far.

Listing Prices shown in different currency

My view of an item I had for sale recently showed prices in euros for some reason (never have I ever changed my Location Setting to even test out if the site would do that).I couldn't find another example of it, but the mere fact that it happened was...

Cant complete an order

When I tap continue it won't continue the order. It's like the screen is frozen

Is Ebay colluding with Google now?

Why is Google on every page that I visit? I don't want them knowing my every move with their crappy Single Sign On process.

Incorrect Link

I’m using Chrome Browser on an iPhone 11. My listing was created using the “sell similar item” feature. It has now sold and is in my orders section (https://www.ebay.com/mys/sold) but the url link for the item is incorrect.This is the where the view ...

Live chat option is gone

I need to get into contact with eBay support relating to a seller thats refusing to refund me for a product they never sent... The seller told me to go to eBay for a refund, so I spoke to eBay support about it a few days ago and they gave me instruct...

Best Offer Glitch - Not Processing Properly When Seller Accepts Buyer's Offer

Just had a Buyer report that after I had accepted his offer, Ebay's system failed to reduce the item price according to the agreed upon price. I accepted the Buyer's offer and the system still sold the item at the listing price. Luckily it was a low ...

Not receiving Saved Searches

Hello. For some reason I abruptly stopped getting Saved Searches alerts. They are not going into spam.

Ebay added my favorited items to my purchase list and charged my debit card!

I have no idea what happened. I favorited some items from a shop..and made an offer for 2 which were approved. I checked me email today and it shows that I ordered 5 things from this shop and I was charged for all of them! WTH! I only purchased two i...

Cannot delete recently viewed Android app

The "see all" doesn't appear on the app next to recently viewed anymore so I can't delete them. This happened in the last few days. Any solution?

Shipping Labels Not Loading or Downloading endless spin cycle

This seems to hit me about once a month or so. Just now I go to print a shipping label after paying for it and when I try to "Print label" or "Download label" I get the endless little spinner going around and around. It usually clears up in an hour o...

Need to close a case but I can't get into the system

Hi, I reported that a package had not arrived, using the system. Now we've found it, and I've been trying to contact eBay and the seller that the package did come. I've registered my account and created a password, but I can't get back into the syste...

Make an offer issues in app. I pick local pickup but it does delivery after the offer is accepted

I've been having issues with the app when I make an offer. After I make an offer and select local pickup, when accepted, it goes back to delivery and charges me a shipping cost. I've updated and redownloaded the app but still have the same issues. I ...