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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Error: Something went wrong and we were not able to generate the label.

The error Something went wrong and we were not able to generate the label. occurs after clicking the Purchase shipping label button when attempting to purchase a label using the eBay Standard Envelope service for Puerto Rico addresses only. This erro...

Buyer Paid But Still Shows Unpaid

I had a few sales that have gone unpaid and sent payment reminders to the buyers. I have received a follow up message from the buyer stating she paid yesterday and the payment is 'in limbo'. This coupled with the extreme decline in sales in 48 hours ...

Technical Issue with Tracking Uploaded on Time and Validated When Buying Shipping Through eBay

Hi! I recently lost my Top Rated seller status and my Tracking Uploaded on Time and Validated went from ~100% to 79% within a few months. I have noticed two different cases. One where the tracking number eBay uploads is actually incorrect (even thoug...

Size filtering unavailable in women’s clothing > jumpsuits and rompers category

When using the eBay App on an iPhone and browsing in women’s clothing > jumpsuits & rompers, there is no “size” option to filter (like there is in dresses, tops, etc) without first selecting “size type” when browsing dresses, tops, and all other item...

shipping service on listing

Every time I try to list this item, I get this error: Looks like something is missing. Add at least one valid shipping service, and, please enter weight and dimensions. I have entered this information repeatedly, only to get this same error message. ...

Counterfeit Items Being Sold on eBay

There are currently a large number of listings selling counterfeit items on eBay. These are counterfeits that come with tens of thousands in fines and jail time for each instance. Can I be connected with a member of eBay's upper management about this...

Ebay messaging is broken

I have been trying to send a message to a seller with a question about an item. The message contains a partnumber which looks like this: 0280150785 The message is rejected by some random Ebay filter, which appears to think the partnumber is a phone n...

Unable to send messages to sellers

Hey I recently joined the ebay community and I have reached out to sellers for purchase. Havent placed any offers so far.I was able to send messages until yesterday but now no texts are getting sent.

Questionable eBay Seller

Hello eBay community,There is a questionable seller on eBay (https://www.ebay.com/usr/sangying.bo). The issue may be easy to resolve except for the fact that whenever an item is posted as delivered, it is very difficult to say otherwise. The seller (...

eBay reporting no longer works after the implementation of artificial intelligence

I know that eBay reporting for things like "search and browse manipulation" and "keyword spamming" no longer works. I have proof. The proof is - I messaged the seller and point-blank asked them if two specific words in their title were there because ...

Bug - offer duration showed 48 hrs before submitting it, but after submit = 96 hours?

I sent an offer this evening on my phone to two watchers on an item. Prior to submitting the offer, the software said the offer would be for 48 hours. Once I hit submit, it said the offer expires in 96 hours. Maybe it multiplied the normal offer wind...

listings

How do I arrange my listing alphabetically?

Wrong billing address

It keeps telling me that I have a wrong billing address for my debit/credit card And I checked it multiple times and there is nothing wrong with it , and I don't know why it keeps asking me to entre my card details and I already entered them successf...

Resolved! Auction ending before scheduled end time, bids not accepted

2 bids placed on different items in the last 20 minutes with under 10 seconds to go before scheduled auction end time.1st Bid placed at 18.30pm with 6 seconds left, not accepted & message flashed up ' There was something wrong with this bid', tried t...

Coupon code error - SHOPGIFTSEARLY

I'm trying to use the SHOPGIFTSEARLY code but it keeps saying I've used the code already, but I don't believe I did. I don't see any record of it in my orders, and you are supposed to be able to use it twice. Anyone else having this problem?