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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Jerky/Sputtering & Stall Scroll on Ebay Emails

Is anyone else experiencing weird scrolling with the ebay emails received? I have yahoo mail with chrome.

Customer Service

There Seems to be a lack of cutomer service issues. I am a seller ( top Rated) I take pride in all my offerings .. So here goes.. I had a customer who purchased several item from me and turns out she only lives a few miles from me.. So I returned her...

Sort and Refine options not showing up on my phone

These options disappeared a couple days ago, returned for 1 day and now they're not showing up. I have no clue on what is going on.

Ebay Mobile

Since eBay started making changes to the Mobile format in April 2017, I have NOT been able to use eBay Mobile. Says I have no watched items and no bought items. And searches are impossible. Have called and emailed to complain. Guess eBay no longer wa...

Listings not showing up in search results after days...

A customer that watches my auctions informed me that our auctions were not showing up on Ebay search engine. She had tried for 3 days. I investigated and found that none of my auctions were showing up. Zero sales on 10 auctions and no looks on next 8...

Store Front not mobile friendly - what to do

Hi,after going through all listings to ensure that these are ready for June and the active content switch / mobile friendly content, we noticed that the actual store front is not mobile friendly. Has anyone the same issue and what can be done about i...

Security code issues - this is getting ridiculous.

I am writing to you today on behalf of myself to tell you that whatever it is you did with security with Ebay in the last few weeks has made my selling experience intolerable. It’s to the point where I’m literally thinking about moving all of my futu...

Emails hacked for items "watched items" Item watched shows a convicts picture?

Emails for items being watched appeared to have been hacked. Instead of the item being watched - a convicts picture is displayed?Anyone else?

when i view a sellers picturs they are all blue

helloi wonder if anyone can help pleaseover the last few weeks i have noticed a problemif i click on the main picture of something someone is selling everything is fine .then if i go on to see all the other photos posted the whole picture is bluecan ...

Purchasing a Label after buy it now

I had a buyer purchase a bottle of Dior Oil from me. The person paid and on my EBAY page it said paid ship now. So I click on this and print the shipping label as I have 1,650 times prior. The top address on the Label is different from the persons ma...

Seller Hub Overview shows 0 cases for Resolution Center when cases are open

On my Overview page in Seller Hub it shows Resolution Center 0 when actually there is a case open. This has happened the last 2 times I have had to open an UPI case. It would help to show the actual number of cases open to help remember. Is anyone el...

My listings are not showing number of views

My listings are not showing number of viewers.

Searches you follow, can't delete followed search

In "Searches You Follow", I tried to delete a saved search I no longer use. The following error appears when I click "unfollow": ! Sorry, we couldn't complete your request. Try again later. The system has been responding this way since around midnigh...

Attaching images to messages

I don't know about you all, but every night I send my customers pictures of their item with the security sticker so that when they get it they know what it is.Every single night I spend so much time trying to attach images again and again, becuase I ...

Anyone getting over charged on the UPS marketplace for shipments?

Just hung up with UPS and since they went to there new web page look it has been over charging me on shipments. Had one where my customer paid $10.60 . UPS market place charged me $15.98 and retail on marketplace says is $17.20. I logged out of my UP...