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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Why is Customer Service so hard to deal with ?

An Internet based Company that doesn't take e-mail ???????????? WTH! No, instead we get a non-sensical flow chart of pre-picked problems that leads to a reference number (what for, no one ever asks for it) supposedly for when a CSR answers your phone...

Descritpion feild

I cant post item ...need a Description,but when i put one in it disappears...any ideas?

Descriptions DISAPPEARED from listings

For the last few days all my listings descriptions disappeared and also from other sellers listings.Some thing is not right with Ebay system. I have checked other known websites and they are fine, so it must be Ebay.It has been a problem since Black ...

Resolved! ebay.com changes to ebates.com

Lately, whenever I open Chrome or IE and type in ebay.com the browser URL changes to https://www.ebates.com/ebay_3993-xfas?special=12111053&eeid=38386&utm_source=ebates&utm_medium=email&utm_campaign=hotdeals&utm_content=12-11-2017&AutoLoginID=wV5lEMX...

searching issues

This has never happened in all the years i have used ebay, but now i have this issue when searching for a product. Now for some reaon when i look for something i don't always have the option of choosing "lowest price + shipping". The "sort" drop down...

can't search by category

For the last few months (since the last Ebay update occurred), every time I put together a search for items in the Music category, it sorts my final results by "ending soonest". As soon as I try and change the sort to something other than "ending soo...

I can not make a payment

I can not make a payment, at the end of the request I get the message: Your request could not be processed Try again. You may need to finalize your purchase again. I do not understand I have balance in the card, I already called on paypal and nothing...

Is anyone else having a problem with their pictures not zooming/enlarging on their listing?

Is anyone else having a problem with their pictures not zooming/enlarging on their listing? For the past few days I have had this problem. I am not doing anything differently.

Log in SIgn In Over and Over and Over

Is it just me or are others experienceing the same or similar thing? I have to keep signing in to my account frequently, even though I check the option to stay logged in and also in my account settings. It's especially bad on my iPads. For example, I...

Ebay keeps asking me to confirm my identity over and over 12/31

yesterday it was to reaffirm my phone number. Today I cant log in on my main computer. Can't list. Using Chrome. I can move freely on my phone.

Takes FOREVER to login to print a Mailing Label

Ever since upgrading to Firefox Quantum, when I go to print a mailing label out of the Sold Items list, it take anywhere from 5 - 10 MINUTES to login. Why I'm even asked to login AGAIN is even a mystery to me, since I'm already logged in to my accoun...

Uploading images

Trying to list a item for sale and only a couple of the photos manage to get uploaded. Tried a second time and none would upload. Tried a third time and 3 uploaded....I have a total of 5 images I want to use. anyone else having problems with uploadin...

Listings not showing up in search results

Why don't my listings show Up? I am not new to listing items on eBay. It is frustrating that they keep making changes to make it better or easier, but for whom? I think eBay is ready to be put out of its misery by another company that lives in the 21...

Resolved! Promoted listing broken and costing sellers sales and extra fees.

Promoted listings is not working properly and is not showing my original listing in sort of best match, search only shows the promoted listing and not my original listing and that "SPONSORED" placement is near the bottom of the page.Best match is not...

Resolved! Positive Feedback a Seller left for me has mysteriously VANISHED ~24 hrs later!

I apologize if this is not the correct area to post this. In 20 years I've never tried to post anything! A seller left great positive feedback for me sometime yesterday roughly, and I then left glowing feedback for them. Today, I noticed the feedback...