Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to list item.

Hi, I am unable to list an item. When I try and list a draft or revision I get asked for my password to login again and get told that an error happened on ebays end and to try again. I click the button to try again and it doesn't do anything. I'm mov...

Late Shipment metric is incorrectly calculating

We are experiencing issues with the metric of late shipments. We sent out immediately and on time 9 items that were deemed to be late arrivals. This is probably due by the impact of hurricane Helene to our state. the Late arrivals are USPS and Not ou...

Captcha endless loop

On google chrome, I have tried deleting my history and cookies and all previous browsing data. I tried switching to Microsoft edge only to be met with the same problem. Ebay just lost a sale today, I do not have the patience or the time to be bothere...

Where is the report item, Android app?

Its supposed to be a new question mark icon in the lower right of listings but I see no such thing ...where is it?

Resolved! Error: Something went wrong and we were not able to generate the label.

The error Something went wrong and we were not able to generate the label. occurs after clicking the Purchase shipping label button when attempting to purchase a label using the eBay Standard Envelope service for Puerto Rico addresses only. This erro...

Buyer Paid But Still Shows Unpaid

I had a few sales that have gone unpaid and sent payment reminders to the buyers. I have received a follow up message from the buyer stating she paid yesterday and the payment is 'in limbo'. This coupled with the extreme decline in sales in 48 hours ...

Technical Issue with Tracking Uploaded on Time and Validated When Buying Shipping Through eBay

Hi! I recently lost my Top Rated seller status and my Tracking Uploaded on Time and Validated went from ~100% to 79% within a few months. I have noticed two different cases. One where the tracking number eBay uploads is actually incorrect (even thoug...

Size filtering unavailable in women’s clothing > jumpsuits and rompers category

When using the eBay App on an iPhone and browsing in women’s clothing > jumpsuits & rompers, there is no “size” option to filter (like there is in dresses, tops, etc) without first selecting “size type” when browsing dresses, tops, and all other item...

shipping service on listing

Every time I try to list this item, I get this error: Looks like something is missing. Add at least one valid shipping service, and, please enter weight and dimensions. I have entered this information repeatedly, only to get this same error message. ...

Counterfeit Items Being Sold on eBay

There are currently a large number of listings selling counterfeit items on eBay. These are counterfeits that come with tens of thousands in fines and jail time for each instance. Can I be connected with a member of eBay's upper management about this...

Ebay messaging is broken

I have been trying to send a message to a seller with a question about an item. The message contains a partnumber which looks like this: 0280150785 The message is rejected by some random Ebay filter, which appears to think the partnumber is a phone n...

Unable to send messages to sellers

Hey I recently joined the ebay community and I have reached out to sellers for purchase. Havent placed any offers so far.I was able to send messages until yesterday but now no texts are getting sent.

Questionable eBay Seller

Hello eBay community,There is a questionable seller on eBay (https://www.ebay.com/usr/sangying.bo). The issue may be easy to resolve except for the fact that whenever an item is posted as delivered, it is very difficult to say otherwise. The seller (...

eBay reporting no longer works after the implementation of artificial intelligence

I know that eBay reporting for things like "search and browse manipulation" and "keyword spamming" no longer works. I have proof. The proof is - I messaged the seller and point-blank asked them if two specific words in their title were there because ...

Bug - offer duration showed 48 hrs before submitting it, but after submit = 96 hours?

I sent an offer this evening on my phone to two watchers on an item. Prior to submitting the offer, the software said the offer would be for 48 hours. Once I hit submit, it said the offer expires in 96 hours. Maybe it multiplied the normal offer wind...