Report eBay Technical Issues

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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Over scratched gift card

Hello greetings I purchased an eBay gift card over a $500 and the cards were badly scratched and not revealing all the 4 last digits of the number on the card I have contacted the seller but he said he has sent a report but has got no response yet an...

Unable to print packing slip

Is anybody else having trouble getting packing slips to load? I have two orders to ship today but when I click PRINT PACKING SLIP it just spins like it's trying to load. I'm using a laptop computer, tried two different browsers, also shut down and re...

Variations page has shrunk to uneditable size on multiple browsers

I have many listings with variations and the page has been shrunk to a fraction of it's former size making it uneditable. This is happening with Safari and Firefox. See pic, this page has been shifted up so much that you can't do much with this page....

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How to contact Ebay about their new message center

Is anyone else confused about Ebay's "new and improved" message center? How do I contact Ebay to comment? Since Ebay no longer allows a customer, either seller or buyer, to speak to a live person by phone about an issue, Ebay gives you a series of to...

Items i list defaults to .01 and changes my shipping using ebay app

The ebay app changed my amount from what I put in to .01 and changes shipping from ebay standard envelope to ground advantage 5.00. Chatted twice with customer service. They said lots of people having problems. Right now I can't list anything.

Need to speak to customer service! Don’t know if charges went on my card , can’t ck out can’t reach

How do I talk to a person? I do not know if anything was charged on my card I can’t check out what the hell is going on here

Selled Items are not in any List

I selled 2 Items on ebay, they are not on activ sellings, not on not selled items, and not on oversight, they are complety nowhere anymore...... what to do?Maybe my old account can make problems but i cant login in the old account, its no more exist ...

Verification Issue

When verification is code is entered , we are getting error as follows: We ran into a problem. Please try again. This is going on for last one week. Does any one has any clue why this is happening? Thanks J

Hi they can't find my order number

They can't find my order number even I gave the email and order number because I guest check out

Resolved! Unable to report an item as "not received"

When I try to report an item as not received, I get the attached error message. The packages were reported as delivered in tracking, stating it was put on my porch. But they aren't on my porch. I try to report that and I get the above error when I cl...