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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Minor error: "Contact" link is broken on the User Overview Page

tyler@ebay Here's another small error to add to your list of fixes. If one should venture over to a page such as this: https://www.ebay.com/usr/scott10019And press the "contact" linkThen they will receive an error of "Oops! Something went wrong. Plea...

Number of Sold items for Promoted Listing is inflated

I noticed this bug yesterday: https://drive.google.com/file/d/1gq5SRdbf8dRW5NhZ6WlZ3jULX4S_z6H8/view?usp=sharing

Incorrect Error Message

Getting this error message when creating Fixed Price BIN listings, 30 days.I am clearly typing in the correct denomination. It's happened 6 times in a row.

Store items disappear and/or are greyed out

A store that has items I am actively watching suddenly says it has no items for sale (when I know that it does). When I switch to store view the items show up but are greyed out, I can't click on anything. I prefer the items for sale list view becaus...

Any update on mine and other's listings being excluded from the Free Returns Filter?

My listings are still not showing up on when anyone clicks on the Free Returns Only button on the left side of the searches.Have you checked your listings?This has been going on for months and costing me and other sales.Does anyone have an update on ...

Can't find my seller's invoices on Android eBay app

I'm trying to view my seller's account invoices on my Android eBay app and no luck! Seems I've explored every available link on every available page in the app and for the life of me, I cannot find it (them). I've tried to Google this question and th...

Return policy errors

Yeterday evening and today morning cant relist my items in TurboLister. Randomly gives me errors (please specifya valid return policy, return police attribute returnDescription not valid on this site) Creating new listings get the same errors. Just w...

Not receiving all eBay-related emails, issue is only with eBay messages

We never had an issue receiving eBay messages to our registered email address in the past. This is how we have always handled communication. As of the last several months (at least), we do receive many of our eBay messages/notices/etc just fine to ou...

Change to original format

About a week ago, eBay changed its format for My eBay. Now when I click into My eBay, it shows all kinds of stuff that I'm not interested in. I want to switch back to the original format that showed "active listings," "sold items," and "unsold items....

Report Technical Problems To The Better Business Bureau

This is the only way to get ebay corporates attention.

Why are promotional items appearing at the very bottom of page? PLEASE FIX!

The promotions running used to appear directly under listing but is now under the description of the item. Very hard to see now for my customers and will lose a lot of business from this! Please fix!

search not working ... again

1 example of manyshould be 504 items shows less than 25https://www.ebay.com/sch/daydaycame2014/m.html?_nkw=&_armrs=1&_ipg=&_from= you know ... 3 months this has been going on it is like eBay just gave up but at least it's not just targeting sellers s...

REVISE YOUR ITEM Not Working

REVISE YOUR ITEM Not Working. For days now, when I go to Revise my item to lower the price or make changes, nothing changes and revisions are not taking effect. Needs fixed, please!

poor custom service and invoice retrieving

I am trying to clear the reimbursement of my ebay purchases on 2017 and just realized I can't retrieve invoices from the purchase history tab. I spent a whole night to google how to retrieve invoices online but none worked. So I contact ebay custom s...