Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Error certificate when trying to send a invoice to buyer

Cannot send a invoice to a procrastinating buyer yet to pay 4 days later. Get this Certificate error. This site is not secureThis might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immedi...

Unresponsive script in watch list and purchase history.

Keep getting an unresponsive script message in my watch list and purchase history list. Any help? Here is the script: Script: https://secureir.ebaystatic.com/rs/c/templates-js-18f92b.js:7

Listing tool not working...wont let me revise my listing "We're sorry listing tool isn't working"

Dec 15-16 PINCHME 10% discount code not working

I tried to use the Dec 15-16 PINCHME 10% discount code today but ebay's Checkout says "You already applied this code to an order" when I haven't! I contacted ebay Help, they said they would reset it and I could apply it tomorrow (17th). No confirmati...

Can't find my sold listings

Hello, Someone has done yet another terrible job with the eBay layout and I can no longer find my sold listings or find the "View Order Details" page of sold listings. Can anyone help me?

Lost Photos

Hi, I use my listing photos for locating my items in my warehouse. Basically, my last photo in listing has a number which coincides with physical location of item in warehouse. I have alot of hours (weeks/months) into taking pictures & placing items ...

Stuck on "verify your identity"

I'm trying to list an item for the first time, and the page is infitely stuck on the loading wheel for "verify your identity". I had them call me, I put in the PIN number, and then the page got stuck on this loading wheel. Exiting the page and return...

Promo Display Priority is not working

Just noticed that my $ off promos created with a Display Priority #1 are being overshown on item listings by my % off promotions with a blank priority. In the past it worked.

Resolved! Problem when looking at enlarged listing photos.

I'm not sure where to post this, so here it goes. The photos on every listing now have a text tag that pops onto the photo when you put the cursor on the photos to enlarge them. It gets really annoying trying to move around on the enlarged photo beca...

I want to empty my trash!!

I have been moving messages to trash and have a lifetime of them. How do you get rid of all the messages in "trash"?? I've tried help with eBay with no responses.

My eBay Active Messages/Alert Notices not disappearing in Active. Anyone else?

I'm hoping someone will be able to assist me, and others as well. I have encounted an anomaly in my "My eBay Active" page in regards to the "Respond to Message" notice. It appears above an active item listing once a question is received from a potent...

Picture Gallery issue?

It appears there is an issue with the pitcure gallery when listing an item, Anybody else seeing this? The green circle is just spinning and there is no gallery functionality showing so you cant add or remove pictures?

Resolved! How do I delete my eBay Community account?

I need to know how to close my eBay forum community account. How would I do that?

Resolved! shifting a listing to my drafts folder

Some of my 30 day listings go without generating much interest, and I would like to park them in my drafts folder for a while, give them a rest, and clean up my Active listings lineup. Part of the reason for that is to feature a certain class or type...