Seller Update: January 2025
Kick off the new year successfully with our latest updates.
Forum Posts
Current and resolved technical issues - updated as of 3/25/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Cannot Promote Listings Through Promotions Tool
Recently the policy of not allowing a listing to be promoted if it has been listed OR edited within the laast 14 days was put into effect. I am writing because I have spent 4 hours over 3 days on the phone w/ Customer Service. Not only were they unhe...
Some of my photos are being dropped
In the past few weeks I found several of my listing with photos missing. I know they were uploaded when I listed the item. Today a buyer could not see a photo that was visible to me when I viewed the listing.
cancellation policy
why does ebay have a 1hr cancellation policy if sellers do not have to comply with this policy by marking an item "shipped"? BUYERS ACCIDENTALLY MAKING A PURCHASE WITH THE ONE SWIPE OPTION CAN NOT CANCEL AN ITEM PURCHASED BY MISTAKE and will be requi...
What will be done for those affected by technical issues recently?
I wasn't affected by the disappearing photos bug, but did have a couple of others. One was just an inconvenience, not being able to see the number of views on items -- though that does impact business since it's important to gauge customer interest. ...
EBAY....PLEASE ADVISE.....ASAP
View counter working.....salesView counter not working....no salesOne day a listing has 50 views..the next day it has 18. How does this even happen ??My store/items are not live for extended periods of time. What can I do to fix this? What do I have ...
Restocking fees disappeared..?
We charge 20% of restocking fees in returns, after receive the item we have to make a refund, we had the option to select with or with out restocking fees, but now we dont see that option any more, we have to make a full refund, what happened..??
trying to open a no payment claim
I have an Item that the buyer has not paid for. I have sent an invoice, emailed several times still no response. I have tried to open a claim with ebay so I can get my fees back. and all I get is ooops something went wrong. anyone have any ideas
Sales figures not updating
I have had a few sales today and yesterday but the overview shows that I have had no sales. Is this a technical issue that is being worked on now?
Not receiving saved searches
I haven't received my saved searchers emails in two months. My buying has dramatically slowed which is what eBay deserves. First, I checked these forums and tried several suggestions. They did not fix the problem. Next I called ebay, telling the repr...
eBay Bulk Shipping Label Printing IS HOPELESSLY BROKEN!!!!
This has been happening for more than 18 months... Earlier today I went to print shipping labels and was presented with this: Note where it says above "...a shipping label couldn't be printed on eBay" and "Please go to a local post office to mail the...
Found another Glitch: Listing Promotions & your 50 Free/month Don't Connect when Relisting!
If you do bulk relist over the amount of what you have a left of your Promotion listing sale and you have some of your 50 free left it will CHARGE you because the promotion software doesn't connect to your 50 monthly free. I caught it before I relist...
Notifications not appearing on Android devices
Hello,I recently bumped into an issue of not seeing notifications about bids and messages from buyers on my Android .Here is how I fixed it .Settings > manage apps > eBay > other permissions and turn "show on lock screen" onIf anyone has another fix ...
Add to the collection of glitches: Ended items re-listed on their own!
I am one of the many affected by the technical issues. Don't ask I have them nearly all. Here is a new one to add to this wonderfull collection: Over the last month or so I had to end some items which then I re-made them with a new https friendly tem...
Zero views on listings? June 2018
I noticed a few days now that on all my items listed The View count changed to zero. I base my products inventory from the number of watch and view counts. So this is a big setback. I'm wondering is it a technical problem or is it the latest changes ...
Sign In Page Launches Virus!
When I go to https://signin.ebay.com/ om my Google Chrome browser, I immediately get a warning my virus protection that Script.Exploit.Kit.D@gen (Engine B) is trying to access an infected file. Firefox works fine. I delete the virus from the Chrome c...
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