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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Saved sellers

Does anyone know why note to self does not work under Saved Sellers?

How can the SEND/SUBMIT button be restored in order to leave FB? Thanks

The feedback send/submit botton is inoperable...please help to restore it, thanks

Saved search emails don't show pictures anymore

For a few days now my saved search emails don't have pictures of the first 12 items like they have always had. Is this an Ebay glitch or did I change a setting by mistake?

Activity on your account isn’t following policy: Listing cancellation policy

I received this message from ebay 2 days ago (see below). It states that this judgement was made by artificial intelligence . There is no specific listing cancellation cited in the message. I have not cancelled any sales. I have ended listings and th...

Listing with eBay International Shipping is sporadic for two years now

I've called 8 times over the past two years. I have one shipping policy and it has always included eBay International shipping. Sporadically it doesn't work. All of my items are the same size and only vary by a pound in weight. The errant listing wil...

Ad rate impact N/A Your ad rate impact could not be calculated.

Anyone else having this issue ? When starting a campaign ow with existing ones the AD rate impact on the top right of the advertising page is always indicating N/A .... even after 3-4-5 days and so on..... why ???

Anyone else seeing sold items without a sold price?

Noticed a few ended listings that say "SOLD" but where there is no sold price anywhere on the listing page - error, or this is how eBay will show ended listings from now on? Here's one example (item #395744845244): https://www.ebay.com/itm/3957448452...

Made a listing and it wasnt listing

Yes I made a listing and for some reason it was wasn't anywhere to be found why is that it was clearly the cheapest but eBay had it hidden why and no had nothing to do with it on my end

Unable to print "Printer Friendly" version of sales invoice

Suddenly I can no longer print a copy of my most recent sale's invoice. Printer Friendly version will not print sends nothing to my printer (i.e. no communication). I had to take a photo of the invoice with my cell phone then send it to my desktop in...

10/4 update

the new orders box is here and the old one would show buy it now only itemsthis one when I click on the far right button and buy it now only the check mark does not light up it is frozen so I cannot see my buy it now items only anymorewhich I need to...

I can not sell

Hello.I'm from Ukraine.Payoneer approved my account,but impossible to publish the listing,I receive this message:"Unfortunately, we can't provide our services to customers located in the Donetsk People's Republic (DNR),the Luhansk People’s Republics ...

10/4 UPDATE IS DISASTEROUS!!!!

I can't print packing slips or shipping labels. Had a customer tell me that Ebay said he's requesting an invoice for an order he already paid for. He did not request the invoice! This is part of an email from a customer stating all his issues. "So, s...

New Listings tab now doesnt even show all my store categories

This new format is awful. Not only is the workflow totally ineffective, now less than half my own store categories are showing when I look for my own listings!This format is awful, and if only half of my store categories are even showing, what else c...

new iphone App saved search page is very sluggish after mandatory app update on 10/4

i saved many pages of ebay searches and strolling the saved search page now becomes very unresponsive and sluggish after updated to the newest app on 10/4. Very hard to use now. please fix that asap!

eBay Purchased Shipping Labels: USPS Tracking Numbers Mismatch with Buyer Addresses issue

There is an issue with eBay USPS shipping labels. It seems that USPS assigned tracking numbers correspond to different addresses than those of the buyers who purchased the items, even though we are shipping via USPS using eBay-purchased labels. We no...