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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay does not respond to emails regarding my restricted store

I have made considerable sales with eBay for 3 years, but my account was restricted 1 month ago. eBay does not even respond to my emails. When will you take care of it?

Highest price sorting not working

For instance, When you search Patti Playpal Doll & add "Highest Price First". Mine does not come up. My doll is 1600.00. It is found way down in the feed, among 5.00 items. This is a problem. Because when a person is searching for my doll they pick h...

How do I change eBay's language?

I found already a thread that was years old yet the only official response was from a moderator saying they were closing the thread because it was old, not addressing at all the issue. They were encouraging to open a new thread though, so here I am. ...

The new format for MESSAGES is very difficult to use. Please return to the earlier format.

The new format for Messages is very difficult to access and use. Please restore the earlier format. Thank you!

Reply with Offer does not work with updated message page

I hit reply with offer and it takes me to the new message page with the option to reply with offer.

The new Sale Events are not working...

When you try to select items by using the drop down, categories, it will not work. It's all or nothing. I added a new category so I go in to try to put it on sale it wants to put my entire store on sale, yet all the other items already are. Is anythi...

Traffic Not showing correct data

Since moving over to the new traffic page, this is all i get for my traffic for today which is showing as 0 impressions and 0 views.. yesterdays figures also dont match the sales we had either so there is something wrong.. i cant check if we are gett...

Search in Draft has not worked correctly for a couple of week

I try to list 100 to 200 items a day. Search in drafts has been a mess. Start tying in the first word, 50/50 chance it will come up as typing. Completely type in first word of item, 50/50 chance of it coming up. Put a space after the word, 50/50 chan...

Error when trying to revise listings

Been having a issue where I can not revise listings, seemingly randomly some listings will give me a global error warning when trying to revise on the individual listing itself as well as on the bulk edit page. Having to delist/relist when I want to ...

Combined shipping STILL not working correctly across the site

I have had customers on both of my selling account trying to buy more than one item from me. I use business policies for shipping and it is not working. It wants to charge them full price for each item. This has been going on for a long while, it doe...

New messages format

How do I go back to " old " format?

Can't log in "technical difficulties, try again later"

I can't log in to my account on the eBay app. I just get the notification "technical difficulties, please try again later" Motorola razer 50 ultra, android 14. Anybody had the same issue or know how to resolve it?

Bug report on shipping calculator

Began a new listing. Shipping weight/size was auto-filled. Changes would revert to auto-filled values after clicking "Apply". Clicked "See Shipping Options", disabled "Autofill shipping details". Again tried to make changes, but they would be reverte...

Glitch in the "new" traffic page?

Not sure why there was a need to "re-do" the seller traffic page, but it was much better before. When using the Google Chrome browser on my phone, the "new" listing views (graph) has disappeared. When will this be fixed?

New Performance Insights On App - Blank Or Inaccurate Data

The new Performance Insights feature on the app seems to be not ready for primetime, with some saying it is either blank or shows inaccurate data. https://community.ebay.com/t5/Announcements/Unlock-New-Performance-Insights-on-Your-eBay-App/ba-p/34762...