Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay Advanced Search not working after apparent update

I noticed today that the eBay Advanced Search page has changed. I also noticed that all of a sudden I am getting 0 search results for the items I am looking for. The searches I have been trying are in the Books and Magazines category. Title searches ...

eBay Won’t Send Security Code

I am trying to fix another issue that I am having, which is setting up my chase bank account for selling profit. And every time I try to fix it, it ask me for a code that they “sent” and it never sends. I’ve tried this multiple times. I checked my bl...

technical issue with return label

Cant open my return label email beacuse every time I do there is technical issue

Problems revising some but not all ebay listings.

Hi is anyone having issues revising ebay listing at the moment? When selecting certain listing I get the message saying the listing tool isn't working. Oddly I can however revise some of my listing without issue. I'm a seasoned seller and my account ...

No possible to sell

Hello.I'm from Ukraine.Payoneer approved my account,but impossible to publish the listing,I receive this message:"Unfortunately, we can't provide our services to customers located in the Donetsk People's Republic (DNR),the Luhansk People’s Republics ...

Ebay creating a UPC conflict nightmare

Ebays using ai to police UPC is and will continue to be a disaster and will continue to be and will cause misinformation to be applied to your listing, which in my book would make ebay responsible for incorrect information being applied by ebay and h...

I’m trying to join eBay partner network I get everything filled out hit the sign up page it brings m

I have it still brings me back to the same page I started

bulk end listings does not add all the items into the unsold listing tab.

i just noticed this a couple of days ago. im going through and restarting all my oldest listings, and im doing it in batches of 200 listings. for a 200 batch, the unsold item tab will only get 193 listings added to it. i just did 100 today and only 9...

GetOrders does not provide a phone number for orders shipped by Mondial Relay

I use the getOrders API to import new orders into my system. I need to import buyers' phone numbers. This phone number is used by Mondial Relay to announce the availability of the parcel at the relay point. However, when the order includes a shipment...

Cant upload pics

Unable to upload pics. Geting error: ERROR: HTTP Error code 99 socket code 0 Can someone kindly add this to the to do list?

No "Ask eBay to step in" option has appeared on 4th business day

I need to ask eBay to "Step In" and assist with an issue where I opened a return which Seller authorized. This was on the September 27th and today is October 3rd, so three business days have gone by (Sep 30, Oct 1, and Oct 2. Seller has not sent a sh...

EIS not offering shipping to UK

I had a customer contact me who wants to purchase from me, but EIS is not providing an option to the United Kingdom. And they are a previous customer of mine. Who previously purchased product through the same listing. Using EIS. The business policy u...

eBay Open Survey

It is half an hour past and I still do not have the survey email from eBay Open. I did check my spam folder. How do I get my link?

Any way to remove floating header when viewing the Manage active listings screen

I really dislike the floating header.Not a big deal but I find it annoying and it is totally useless. So does anyone know how to turn it off. If it worked like excel and froze the headers and scrolled the listings that would be good.This is just anno...

i am getting bombarded by captchas first time. nothing changed on my end. i can't make them out.

i have been on ebay since ebay so long i was using a modem when i started. never had a captcha before. nothng changed on my end at all. either i can't make out the pictures or or they captcha system doesn't work. i went though dozens with no luck. si...