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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

False shipping information

When a seller uses the eBay app to prepare a shipping label, eBay automatically and instantly sends an email to the buyer stating that the item "has been shipped" and is "on its way." I fact, there is no connection between shipping (custody of the it...

Can See My Listing in Feed and Directed to it by Pinterest But Not Showing Up in eBay Search!

Two items that I listed 7 hours ago are not showing up in eBay search or my list of items for sale. I pinned the items and when viewed on Pinterest, I am directed to the items in ebay. When looking at my saved feeds while not signed into my selling a...

eBay App iOS

I’m using the mobile app on my iPhone and no matter how many times I refresh my watch list, my watch list isn’t displaying my watches items. All I get is a blank screen. However if I use eBay on my desktop Mac, everything on my watch list is visible....

Items on sale - not put there by me

Has anyone else noticed their items going on sale but they didnt create a sale in the first place?I was on live chat and I watched items on my ebay STORE FRONT on sale and disappear right before my eyes as i was complaining about it.Not only that the...

When i click on that bell....

When i click on that bell at the top of the my ebay page it normally tells me if i have any messages or watch reminders or if something i bought has been shipped or if something sold. Today i clicked on it and this is exactly what it says: PAID - SHI...

eBay's mistakes hurt a lot :-(

First of all I am not someone who knows how to write very well, or dedicate poetry and so on, but I'm going to try to publish my first post here, so I better go to the point. eBay has no idea of all the damage it has caused me internally, morally a...

I DID NOT RECEIVE MY PRODUCT

Hello friends!I would like my money back because the seller did not act correctly.I'll tell you the case ... He acted in bad faith ...1- I bought the product2- After 2 minutes, I contacted him, because my address in the register on the site was incom...

Store KEYWORDS Moot? Meta Content 100% eBay?

Hi, I'm no source code wizard mind you, but I thought our 'Custom Store Keywords' were supposed to be the way people 'find' our products via Search Engines, right? Then how come the 'Source Code' for any given store category I have is entirely 'eBay ...

Markdown Manager > Sale Event is now useless

Maybe I'm missing something, or the new Promotions/Sales Event was written by bots.I can see how to use it, but who would want to, with major limitations? The only filter I can see is to list by price. Then you have to drill down 4 or 5 pages to find...

Selling vs Verkaufen?

When listing new items on USA Ebay .Selling button is in German ? Why?

Unable to escalate claim error message

I have tried to escalate a claim for EBay to step in and I keep getting an error message it is as follows ( Access DeniedYou don't have permission to access "http://www.ebay.com/rtn/Return/Escalation" on this server.Reference #18.8fd55b8.1515673744.7...

My Ebay causes browser to not respond

For a while now whenever I go to the My Ebay page it loads then in about 5 seconds all funtions lock on my computer and I can get a number of indicators from, "browser not responding", "page is running long scripts" or "waiting for page to respond". ...

Notification Bell not lighting up when there is a sale!!!!!!!!!!!

The little bell at the top of the screen is not lighting up when there is a sale or any other notification!!! Check your sold listings!! eBay messing with the software again!!!!! GRRRR~!

eBay server

The server of eBay got down. Is this a problem only in my country or a worldwide one ?

Calculated shipping overcharged and refund not acknowledged by eBay

The eBay calculator had grossly overcharged--by $21---postage for a package. My buyer must have just purchased without really looking at that inflated charge. Anyway, when I was mailing it I noticed it and refunded the buyer the overage. So that is t...