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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Item Not Received - infinite loop

Item not received: eBay emailed me to say that from 31 Jan I can ask them to step in on item. But how? There is no link in the email to ask for this in the list of open items. There is no link in the Resolution Centre entry for the dispute. If I go t...

Saved Searches being stripped of their Search names.

This happened in 2014, and the fix &_jsoff=1 worked but it doesn't work now.Problem is not for every one but those where multiple Search categories are added by the system.

eBay displaying wrong photo

I have noticed recently that when I submit a listing eBay will often display the last photo instead of the first one as it's supposed to. I frequently do dozens of listings in a single sitting and as the website is already pretty slow at times revisi...

My eBay Purchase Photo Links

When I am reviewing my previous purchases and click on the photo of the item, nothing happens. I want to look at the other photo views of the item the seller posted. Is there a setting somewhere I need to change?

Invalid payment method error on some listings, but not all

Why do I get the following error message "We can't list this item because its payment policy contains one or more invalid payment methods, select a payment policy that contains only valid payment methods" when I have used the same business payment po...

Photos not uploading

As of this morning I am unable to upload any photos to new listings. I can send them via messages to a prospective buyer, but cannot add new photos to existing listings. WFH Ebay

Up dated eBay app, now it won’t open on my iPad.

I updated my iPad 4 yesterday, only to find when I deleted my old eBay app, it also deleted the new one, now I cannot seem to be able to download the app. Please help, Mister XR

notifications bug

I have notifications turned to NONE and suddenly this week I'm gettingrelisting XXXX is as easy asandyour ebaylisting is confirmedWhich are a total waste of my time. I looked in communication preferences for sellers and these are not supposed to be c...

There's a problem with your Gallery picture

Hi all,for a few days now I have a problem with my gallery pictures as they seem corrupted and are not showing up correctly. Currently I have about 1000+ listings and each feature gallery with at least 6 photos. Few days ago I have noticed that half ...

Please do something about your ads and banners and malware, ebay!!!!

I believe there was a cry for help from several other ebayers last year, but honestly, all these endless ads from ebay are causing many of us to have become infected with Stag Blue Kai. I'm furious! This has NOT happened because I went to a bad site,...

Items not received case

Hello, My buyer said me that he has not received items and opened case. I bought this item from amazon and shipped. Tracking company is amazon and this tracking number could not scan by ebay. I've checked the details and see that the item was deliver...

Bug Report: "# items found from eBay international sellers" needs domestic sellers substracted

Consistent bug... e.g., Search returns 10 results total, "4 results for XXX" and below "10 items found from eBay international sellers". There are 6 items found from eBay international sellers displayed.

Ebay app for Samsung digital camera

I should like to download the eBay app onto my Samsung digital camera but this is apparently impossible as the camera and app are technically incompatible. What can I do?

eBay Motors Parts Compatibility Not Working

Hello. I am a rather seasoned seller so I know how to list auto parts but there seems to be an issue this evening with the eBay Motors Compatibility tool. I am selecting the "Use List" option where I proceed to choose a make, for instance Honda. Howe...

RECURRING PROBLEM WITH SHIPPING PREFERENCES!

Techs - PLEASE LOOK INTO THIS PROBLEM! IT SHOULD NOT BE HAPPENING! It happened to me again! Has happened several times lately and is very disturbing! I just sold an item last night and went to print the shipping label this morning and it said FREE SH...