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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Leaving feedback on app

Just went to leave feedback using my android phone and one of the options just says "yes" or "no". I think this is normally supposed to have something similar do "did this arrive by xx/xx/2019". I attached a picture

Resolved! Bad search results -- returning false matches

I often search for "Maine" in categories of interest. Recently the search tool has been included many false matches, apparently based on the search key "Main". I use search to narrow what I need to look at. The addition of unwanted "hits" is not help...

WHAT IS GOING ON? EVERYTHING IS CHANGED!!!

This is ridiculous! I'm not a big time dealer, but, I do sell enough to take a substantial amount of time to check for payments, pack, print labels etc. Every darn thing has changed and I'm all over the place trying to do the things I was able to do ...

view order details page not showing only sell similar on sold and awaiting payment

which leads to may problems1. you cannot refund customer because the paypal no longer shows2. you cannot turn off unpaid item cases3. you cannot print additional labelsnot all listings but most listings have this problemview order details page is mis...

Listing Page is missing "Print Shipping Label", "Order Details" along with the rest of the links

All of our listing pages are now missing the helpful links such as, "Print Shipping Label", "Order Details", etc. We have checked on other computers and browsers in our office and they are all showing the same thing. Hopefully this can be resolved, a...

Muliple listing not working properly

I am trying to list my items in the multiple listing feature. Specifically when I enter a name into the Title field and when I go to the next title the prior title disappears. Sometimes the title persists when I move to the next title, some disappear...

Resolved! Calculated shipping is not working correctly on some of my listings.

I just noticed that on some of my published listings, the shipping calculator is not displaying the correct price to buyers. For example, on a listing that advertises first-class shipping, the price displayed is way too high. It's as if the computer ...

Out of Stock option not working

When i try to uncheck the out of stock option box (site preferences) and press apply it sends me to a oops page. The box remains un-checked and then reverts back to checked every day. So now i have hundreds of unwanted, sold listings as active listin...

Access Denied to eBay

Hi, Recently I frequently encountered this message "Access DeniedYou don't have permission to access "http://www.ebay.com/" on this server.Reference #18.3429af8b.1549566706.103188e4" when trying to view eBay pages.This has never happened before until...

Unfortunately eBay has stopped working.

Since the latest eBay update (4 February. 2019) when i go onto the eBay app i just get the message Unfortunately eBay has stopped working. On the android app LG phone on Tesco mobile.Still receiving notifications ,bids,payments received etc but again...

Resolved! Saved Search - Subscribed Results Need Help Understanding?

How do I view only the 72 items of the attached notification? Thanks!

First Class International Parcel Service DISAPPEARED from ALL of my listings + Error Message

I have ALWAYS offered 1st Class Int'l service - but today, I noticed that NONE of my listings are showing that option. Also, in new listings, I receive an error message that the maximum weight for FCIP is 3 Oz. According to usps.com, stamps.com, etc ...

Account

Has anybody had a large downturn in sales for January and so far for sales this month? This is the largest decline we have seen in 20 years on ebay. We have had problems twice in the past 1 1/2 years, IT has fixed it both times and told us someone ha...

Resolved! Please increase my monthly limit.

HelloPlease increase my monthly limit.I'm calling you a 4 day on this issue, but there's a technical problems.

Not seeing orders in New Sellers Hub

There seems to be a technical problem with the new seller's hub. When I click on the "Orders" tab it shows NO ORDERS even though the overview shows 2 orders. The only way I can see the orders that I need to ship is to go through the "Overview" tab an...